I haven't been able to get into my IHG account to book some upcoming stays for 48 hours anyone else having issues? Nobody answering help line so I gather there is a major issue?
I haven't been able to get into my IHG account to book some upcoming stays for 48 hours anyone else having issues? Nobody answering help line so I gather there is a major issue?
airADL, I just tried my account and whilst it has some functionality, it is not working as expected. It seems persistence will get you some way in, but it does appear there is an issue with the servers somewhere.
I'm currently checked in an IHG Hotel and was strongly advised by front desk to keep copies of receipts as there may be issues with allocating points for current stays also... The following is posted on the IHG global home page:
A message to our guests: At this time, you may have challenges booking a new reservation, accessing information about your upcoming reservations and accessing your IHG One Rewards account. We’re working to restore all service as soon as possible. If you have an urgent request for an upcoming stay or need to make an urgent reservation, you can call the hotel directly to make, amend or cancel a booking. Thank you for your patience.
They appear to have been subject to a 'hacking' attempt of some sort
InterContinental Hotels Group PLC (IHG or the Company) reports that parts of the Company’s technology systems have been subject to unauthorised activity. IHG’s booking channels and other applications have been significantly disrupted since yesterday, and this is ongoing.
IHG has implemented its response plans, is notifying relevant regulatory authorities and is working closely with its technology suppliers. External specialists have also been engaged to investigate the incident.
IHG is working to fully restore all systems as soon as possible and to assess the nature, extent and impact of the incident. We will be supporting hotel owners and operators as part of our response to the ongoing service disruption. IHG’s hotels are still able to operate and to take reservations directly.
Hi Guest, join in the discussion on
IHG Website & APP Down
airADL
airADL
Qantas - Qantas Frequent Flyer
Member since 25 Mar 2014
Total posts 214
I haven't been able to get into my IHG account to book some upcoming stays for 48 hours anyone else having issues? Nobody answering help line so I gather there is a major issue?
Meandering
Meandering
Member since 07 Nov 2018
Total posts 9
Originally Posted by airADL
I haven't been able to get into my IHG account to book some upcoming stays for 48 hours anyone else having issues? Nobody answering help line so I gather there is a major issue?
RD ADL
RD ADL
Qantas - Qantas Frequent Flyer
Member since 18 May 2020
Total posts 10
Yes, same. Noticed also it has been down for a couple of days. A direct twitter message to @IHGRewards confirmed system down and working on it.
For bookings I was told to contact the hotels!
I’ve not seen any commentary until your post :-)
kellykather
kellykather
Member since 07 Sep 2022
Total posts 1
I work for IHG, and all reservations systems are currently still down.
Hotels can still book you directly, you just need to call the individual hotel you need.
Profuse apologies. I'm not an IHG rep, just work for a hotel and we're still waiting for answers too.
GlobalFF
GlobalFF
Member since 03 Jul 2022
Total posts 5
I'm currently checked in an IHG Hotel and was strongly advised by front desk to keep copies of receipts as there may be issues with allocating points for current stays also... The following is posted on the IHG global home page:
A message to our guests: At this time, you may have challenges booking a new reservation, accessing information about your upcoming reservations and accessing your IHG One Rewards account. We’re working to restore all service as soon as possible. If you have an urgent request for an upcoming stay or need to make an urgent reservation, you can call the hotel directly to make, amend or cancel a booking. Thank you for your patience.
brinkworth
brinkworth
Member since 16 May 2014
Total posts 2
They appear to have been subject to a 'hacking' attempt of some sort
InterContinental Hotels Group PLC (IHG or the Company) reports that parts of the Company’s technology systems have been subject to unauthorised activity. IHG’s booking channels and other applications have been significantly disrupted since yesterday, and this is ongoing.
IHG has implemented its response plans, is notifying relevant regulatory authorities and is working closely with its technology suppliers. External specialists have also been engaged to investigate the incident.
IHG is working to fully restore all systems as soon as possible and to assess the nature, extent and impact of the incident. We will be supporting hotel owners and operators as part of our response to the ongoing service disruption. IHG’s hotels are still able to operate and to take reservations directly.