Virgin smashed the wheelhousing on my new suitcase & claim they dont cover wheels or handles.
3 replies
Hi Guest, join in the discussion on Virgin smashed the wheelhousing on my new suitcase & claim they dont cover wheels or handles.
Hi Guest, join in the discussion on Virgin smashed the wheelhousing on my new suitcase & claim they dont cover wheels or handles.
Travelling Tina
Travelling Tina
Member since 20 May 2015
Total posts 1
Virgin smashed the wheelhousing on my new suitcase & claim they dont cover wheels or handles. I' m 65 with arthritis& cant pull the case. In Sydney for 8 days travelling on public transport. Its a superlight flyer with warranty left in Adelaide. Any suvggestipns
drno
drno
Qantas - Qantas Frequent Flyer
Member since 03 Jan 2014
Total posts 13
Section 18.5
http://www.virginaustralia.com/au/en/about-us/legal-policies/conditions-of-carriage/
Virgin are liable, and are insured for this. Wheels or use on a plane voids most manufacturers warranties with luggage, so they are next to useless. I suggest you get a claim in asap with Virgin.
domesticgoddess
domesticgoddess
NZ Elite
Member since 03 Jul 2014
Total posts 65
Buy a new bag. Virgin Australia are pretty clear on their website they don't cover wheels or handles:
http://www.virginaustralia.com/nz/en/plan/baggage/delayed-damaged-baggage/
We do not accept liability for damage such as:
tabs
tabs
Qantas - Qantas Frequent Flyer
Member since 09 May 2013
Total posts 46
We do not accept liability for damage such as: