Thanks all for the responses, and I certainly hear what many of you are saying, in that it's a privelige rather than an expectation. Some of the responses are actually funny in their tone.
I'm sorry guys, but if I have a 25 year customer who has a lifetime spend personally of over $5M, and a team spend of 10 times that amount, my approach to customer service is going to be much less binary than you guys. I am travelling on the same sectors, just a few days prior. As mentioned it's not an expectation, I was pleasant and pointed out I understood it was the rule to not allow this, maybe I expected a bit more effort. I havent gotten to the 2400 point level yet as I'm 1 month into my new year, so that's not an option.
Don't know how much flying you all do, but when you are on a plane flying internationally every week, it would be nice to reward my wife. Basically, while I'm not going to toss QF out the window, it is fair to say that my experience flying as a OW Emerald with other airlines is much better than with QF, so there comes a time when that comes into question. That was my point. I will get them into another lounge, but as per my original post, it's dissapointing that I have to.... and I'm guessing that many of you don't work in customer facing businesses based on your responses.
You know, Paul, they do not care. I have all my bank business with CBA and when I asked them for new load to buy investment property they gave me ridiculous amount of money. So I talked to branch manager and said that if this is the case I will move out of CBA to other credit institution and that with me all what I have – cards, loans, account basically everything. You know what he said? “Please do so”. And this is after 25 years and few properties! They do not care. Period.
So you asked CBA for money, CBA gave you plenty of it, and your response was to threaten to take your business elsewhere because CBA gave you what you wanted and more? OK then...
Not even remotely close that I can get in other places. Meaning of my message that they do not value existing customers and only chasing new ones. The same with Paul case.
NB – mberzins right, I skipped “low”, i.e. “ridiculously low”.
If I was spending $500k a year on travel, then I would have been very happy to use some of my points to upgrade my wife and son to business class for the whole of their journey. Assume, in this case, it is not quite as simple as that, but it is certainly what I would be doing!
Thanks Richard.. Unfortunately it's not $500k out of my pocket it's my company :), and unfortunately have just given my points to my mother to do some travel, so I'm dry right now.
Supermodels
Supermodels
QF
Member since 15 Aug 2016
Total posts 6
Thanks all for the responses, and I certainly hear what many of you are saying, in that it's a privelige rather than an expectation. Some of the responses are actually funny in their tone.
I'm sorry guys, but if I have a 25 year customer who has a lifetime spend personally of over $5M, and a team spend of 10 times that amount, my approach to customer service is going to be much less binary than you guys. I am travelling on the same sectors, just a few days prior. As mentioned it's not an expectation, I was pleasant and pointed out I understood it was the rule to not allow this, maybe I expected a bit more effort. I havent gotten to the 2400 point level yet as I'm 1 month into my new year, so that's not an option.
Don't know how much flying you all do, but when you are on a plane flying internationally every week, it would be nice to reward my wife. Basically, while I'm not going to toss QF out the window, it is fair to say that my experience flying as a OW Emerald with other airlines is much better than with QF, so there comes a time when that comes into question. That was my point. I will get them into another lounge, but as per my original post, it's dissapointing that I have to.... and I'm guessing that many of you don't work in customer facing businesses based on your responses.
Serg
Serg
QFF
Member since 12 Apr 2013
Total posts 999
You know, Paul, they do not care. I have all my bank business with CBA and when I asked them for new load to buy investment property they gave me ridiculous amount of money. So I talked to branch manager and said that if this is the case I will move out of CBA to other credit institution and that with me all what I have – cards, loans, account basically everything. You know what he said? “Please do so”. And this is after 25 years and few properties! They do not care. Period.
deanr
deanr
Member since 04 May 2015
Total posts 58
So you asked CBA for money, CBA gave you plenty of it, and your response was to threaten to take your business elsewhere because CBA gave you what you wanted and more? OK then...
mberzins
mberzins
Qantas - Platinum (Lifetime Gold)
Member since 25 Apr 2013
Total posts 51
Dean I am deducing that Serg meant a ridiculous "low" amount of money.
Serg
Serg
QFF
Member since 12 Apr 2013
Total posts 999
Not even remotely close that I can get in other places. Meaning of my message that they do not value existing customers and only chasing new ones. The same with Paul case.
NB – mberzins right, I skipped “low”, i.e. “ridiculously low”.
Richard Brown
Richard Brown
Qantas - Qantas Frequent Flyer
Member since 26 May 2012
Total posts 132
If I was spending $500k a year on travel, then I would have been very happy to use some of my points to upgrade my wife and son to business class for the whole of their journey. Assume, in this case, it is not quite as simple as that, but it is certainly what I would be doing!
Supermodels
Supermodels
QF
Member since 15 Aug 2016
Total posts 6
Thanks Richard.. Unfortunately it's not $500k out of my pocket it's my company :), and unfortunately have just given my points to my mother to do some travel, so I'm dry right now.