A few days ago I was on a Qantas flight from Hong Kong to Sydney in business class (on a Boeing 747) and the seat was faulty. It wouldn't recline all the way into a fled bed, would only recline part of the way. The flight was full so I couldn't be moved to another seat. What does everybody here consider is fair compensation to ask Qantas for this?
I think you should ask the previous passenger and the passenger after you who also probably got stuck with it as well. These can takes ages to get fixed. It's simply not good enough, reports have to have been made that it does not work, and you should not be in it in the first place. Go for 50%.
That's an evening flight isn't it? There should be a premium, compared to a day flight, where sleep is not so critical, but say the entertainment system is.
By the way, are any of you following the case of the pax suing QF for a faulty entertainment system on another SYD/HKG flight?
Seems if one can not have "quiet enjoyment" & full access to Business Class seat as advertised by Qantas then it's no more than an Economy seat. Priority boarding, Lounge access etc can get with being FF but the seat is about "putting one's feet up"!! I think it should mean asking for refund above Economy seat & 15,000 points
If QF knew of the faulty seat (surely they did, from the previous flight) and let a paid business class passenger board without telling them, that is in my view disgraceful behaviour. If it was me, and I wasn't urgently needing to get back home on that flight, I'd want to stay the night and get the next flight.
I think the reasonable minimum compensation is the difference between an economy fare and a business fare. On an overnight flight the only thing that matters is the seat. No one is eating a huge meal on an overnight flight - people want to sleep, and that's why many buy a business class seat (often I'll fly economy if the flight is a day flight e.g. Sydney to Singapore) and then get business on the overnight flight back.
But I'm sure you'll get brushed off by Qantas and offered 10,000 points or something ridiculous like that.
If this is what happens and they refuse to do anything substantial, I would be bringing a claim against them in your state's small claims tribunal.
I flew in first on a points upgrade a few years ago (2012 I think) from Singapore to LHR, and the entertainment system for the whole A380 was down. I didn't mind much, and didn't complain, as I was sleeping much of the way, and I had movies on my iPad I wanted to watch.
A couple of weeks later I received a $1000 Qantas flight voucher in the mail as (unsolicited) compensation!
I flew in first on a points upgrade a few years ago (2012 I think) from Singapore to LHR, and the entertainment system for the whole A380 was down. I didn't mind much, and didn't complain, as I was sleeping much of the way, and I had movies on my iPad I wanted to watch.
A couple of weeks later I received a $1000 Qantas flight voucher in the mail as (unsolicited) compensation!
whereas if you're like me, I only really value the lie-flat bed!
Couldn't agree more. I don't know how anyone but infrequent or first time business class (or first class) passengers rave on at how amazing food is in business or first. To be honest, it's about as good as a decent cafe or restaurant. It's just hard to serve great food which is reheated at 10,000m. I'm sure anyone would choose the seat over the service. In fact, I'd happily sacrifice food (and buy it) for a larger seat/wider etc.
Ryan Connolly
Ryan Connolly
Member since 13 Sep 2016
Total posts 3
A few days ago I was on a Qantas flight from Hong Kong to Sydney in business class (on a Boeing 747) and the seat was faulty. It wouldn't recline all the way into a fled bed, would only recline part of the way. The flight was full so I couldn't be moved to another seat. What does everybody here consider is fair compensation to ask Qantas for this?
BrisbanePlat
BrisbanePlat
Qantas - Qantas Frequent Flyer
Member since 26 Jul 2016
Total posts 9
What did the cabin staff offer?
sgb
sgb
Emirates Airlines - Skywards
Member since 30 Nov 2015
Total posts 419
I think you should ask the previous passenger and the passenger after you who also probably got stuck with it as well. These can takes ages to get fixed. It's simply not good enough, reports have to have been made that it does not work, and you should not be in it in the first place. Go for 50%.
ajstubbs
ajstubbs
Qantas - Qantas Frequent Flyer
Member since 15 Mar 2016
Total posts 117
15,000pts is standard in my experience
TheRealBabushka
TheRealBabushka
Member since 21 Apr 2012
Total posts 2,058
That's an evening flight isn't it? There should be a premium, compared to a day flight, where sleep is not so critical, but say the entertainment system is.
By the way, are any of you following the case of the pax suing QF for a faulty entertainment system on another SYD/HKG flight?
GigiPk
GigiPk
Qantas - Qantas Frequent Flyer
Member since 17 Mar 2016
Total posts 17
Seems if one can not have "quiet enjoyment" & full access to Business Class seat as advertised by Qantas then it's no more than an Economy seat. Priority boarding, Lounge access etc can get with being FF but the seat is about "putting one's feet up"!! I think it should mean asking for refund above Economy seat & 15,000 points
traveller99
traveller99
Member since 18 Nov 2015
Total posts 119
mos
mos
Qantas - Qantas Frequent Flyer
Member since 18 Dec 2014
Total posts 31
I flew in first on a points upgrade a few years ago (2012 I think) from Singapore to LHR, and the entertainment system for the whole A380 was down. I didn't mind much, and didn't complain, as I was sleeping much of the way, and I had movies on my iPad I wanted to watch.
ajstubbs
ajstubbs
Qantas - Qantas Frequent Flyer
Member since 15 Mar 2016
Total posts 117
Steve987
Steve987
Member since 23 Feb 2015
Total posts 268
If I couldn't get vouchers then I'd be asking for stays credits rather than (after initially in addition to) points.
RocketRog
RocketRog
Qantas - Qantas Frequent Flyer
Member since 09 Dec 2016
Total posts 6
Your seat became a PE seat in reality (though with more space, better meals, larger luggage allowance which you may see as low importance).
traveller99
traveller99
Member since 18 Nov 2015
Total posts 119
Mark77
Mark77
Member since 06 Sep 2015
Total posts 13