CX Standard of service in Business Class

I flew CX recently from HKG to Brisbane. They were good. But the service is very "privacy-preserving"... most of their customers are business travellers who prefer to be left alone. So the idea is that if you need help, use the call button and then they come running.

I found their in-flight service to be fine but it's their ground service if there are issues eg: delays, missed connections and the like that I find poor and disappointing.

Flew HKG-SYD recently, having transited from a LHR-HKG flight on BA.

have flown CX BKK<-> HKG in J several times recently. Experience depends upon the equipment and layout. Older planes with the conventional (almost PE spec) seats are bad by 2017 standards. The newer planes with the diagonal seats are better BUT there is no armrest on the entry side so I was constantly feeling like falling.

I assume you didn't press the small grey button that raises the armrest on the aisle side...

Had consistently good service with CX long haul to Europe. Attentive responsive staff.  Good variety/choice of meals offered. My choice of carrier for the last 2 years

Just finished a series of flights with CX Business Class PER- HKG-YVR and return.