Virgin Australia lounges: are they up to scratch?
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Hi Guest, join in the discussion on Virgin Australia lounges: are they up to scratch?
Hi Guest, join in the discussion on Virgin Australia lounges: are they up to scratch?
vbarberini
vbarberini
Member since 16 Oct 2012
Total posts 41
Hi all
I've flown VA domestically whenever possible for many years. In my experience their service - especially premium cabin service - is better than QF. However, I can't help but wonder if their Lounge offering - especially for premium class pax - is up to scratch.
I recently used my points to upgrade to domestic business class and as I sat in the overcrowded Sydney VA Lounge I wondered if the QF offering was better. Travellers in QF domestic J class get access to a separate business class lounge with upgraded amenities and a more exclusive ambiance. (QF also make their domestic business class lounge available to Plat frequent fliers too.)
MRYJDrake
MRYJDrake
Air New Zealand - Airpoints
Member since 31 Oct 2016
Total posts 206
I must confess I have never been impressed by a VA lounge,
rob01
rob01
Virgin Australia - Velocity Rewards
Member since 10 Nov 2011
Total posts 110
The lounge experience for passengers in J with VA is pretty average, that's for sure - especially in Sydney where there just isn't enough space. That being said, I'm quite a fan of Virgin's J class. I recently flew SYD PER return and went VA one way, and WF the other (both A330's). QF's J lounge in Perth is fantastic, but for me the VA product, service, seat and catering won hands down.
StuW
StuW
Qantas - Qantas Frequent Flyer
Member since 14 May 2017
Total posts 4
SYD and MEL QF J lounges are sub par. There is often a line up for the male amenities, that are also in need of a refurb.
Packetman21
Packetman21
Qantas - Qantas Frequent Flyer
Member since 28 Jul 2016
Total posts 68
In Brisbane, QF wins by a country mile in the lounge war.
adelaidegreen
adelaidegreen
Virgin Australia - Velocity Rewards
Member since 24 Jul 2016
Total posts 16
Adelaides VA lounge is dire,needs an overhall. Otherwise Brisbane,Sydney and Melbourne etc are all fine for domestic travel plus the staff aren't as snooty as Qantas.
mcglynp
mcglynp
Virgin Australia - Velocity Rewards
Member since 20 Jan 2016
Total posts 48
Not really comparing apples with apples here. QF created the business lounges I would expect because of the complaints from J passengers at the lack of exclusivity due to people buying Q Club. The QF J lounges also seem to have better F&B offerings for sure. VA are stuck in a bit of a bind where they don't have enough yield in J to justify separate lounges. They could look to create in lounge areas similar to the SQ Private rooms with improved F&B. If you then allowed Plats to use that it would give an incentive to actually want or keep Plat.
plad
plad
Singapore Airlines - The PPS Club
Member since 16 Jun 2017
Total posts 59
I have only used the VA lounges in ADL and MEL. They have more the feel of a cafeteria than a lounge. Very average
pkjames
pkjames
Qantas - Qantas Frequent Flyer
Member since 21 Jan 2017
Total posts 44
never tried VA but i certainly don't think the QF MEL J lounge is "up to scratch"
John Phelan
John Phelan
Qantas - Qantas Frequent Flyer
Member since 28 Oct 2011
Total posts 262
And then there's VA's international lounges........oh, wait ........
ZT
ZT
Member since 07 Jan 2017
Total posts 12
VA still suffer the the Brett Godfrey era overhang with the Blue Room mentality. It will take some time and lots of $$$'s (that they do not have) to rectify the situation.
reeves35
reeves35
Member since 24 Aug 2011
Total posts 83
Compared with Qantas Clubs, VA's lounges are fine. For example, the MEL VA lounge is far better than the tired dark MEL Qantas Club. Compared with QF Business Lounges, they probably lag but I doubt there is a business case for a separate VA Business Lounge particularly as high-value customers are already heading into the very exclusive Club Lounge.
Hugh McCann
Hugh McCann
Member since 05 May 2017
Total posts 1
Having recently compared the BNE Q-CLub and VA lounges I can say that I believe them to be comparable in their many offerings. My preference is for VA, bacon or sausages for brekky! Having not been exposed to the Business Lounge as yet, I can't compare. Virgin do have "the club" which is their equivalent of the Chairman's lounge I believe. But I don't think they will be allowing J access to this? I can definitely empathise with J class feeling short changed. I'm familiar with most VA's lounges in Australia (Alice Springs being the exception) and when they are full it can be a bit annoying. Though also there is a buzz about them that I don't experience with Qantas. The bright colours and lights add to this experience.
cdjoseph
cdjoseph
Member since 27 May 2012
Total posts 1
john.skeen
john.skeen
Virgin Australia - Velocity Rewards
Member since 05 Jul 2017
Total posts 2
No disrespect, but the BNE lounge is a bogan space and worse, there are those that bring the whole family in to fight over the offerings!