Has anyone else had seat reservation 'lost' on DJ/VA during their transition to sabre?
3 replies
Hi Guest, join in the discussion on Has anyone else had seat reservation 'lost' on DJ/VA during their transition to sabre?
Hi Guest, join in the discussion on Has anyone else had seat reservation 'lost' on DJ/VA during their transition to sabre?
WATraveller
WATraveller
Virgin Australia - Velocity Rewards
Member since 06 Dec 2012
Total posts 5
Has anyone else had seat reservation 'lost' on DJ/VA during their transition to sabre?
WATraveller
WATraveller
Virgin Australia - Velocity Rewards
Member since 06 Dec 2012
Total posts 5
I booked 6k (bulkhead) for a PER-MEL flight on Friday and have been re-assigned to 26k. Although I am only a lowly silver velocity I thought one of the perk was advance seat selection, avoiding 4 hrs with my kness up by my chin...
brobro
brobro
Member since 02 Jan 2013
Total posts 66
I booked a flight yesterday SYD - MEL Return using my Velocity Points, orginally it allowed me to select my seats, once the booking was confirmed I was advised "Seats can not be allocated until i check in" or something to that effect. I was going to contact the call centre however through bad press this week due to the changes I'll just wait until I check instead of calling them.
SaltyJ
SaltyJ
Virgin Australia - Velocity Rewards
Member since 06 Dec 2012
Total posts 157
I haven't lost seat reservations as such, I just tried to retirieve my long haul flight booking on Velocity using my reservation number and surname and via my velocity number and got this response:
Cannot retrieve booking
Our system cannot retrieve your booking. Please check that the information you have entered in(typo on website) correct.
Obviously I will ring the call centre (maybe in a couple of weeks if the press about wait times is anything to go by) but has anyone else found their bookings can't be retrieved?
;