That's weird. I've used my Priority Pass at Bar Pulpo (the Movida one) at Melbourne Airport in early December. They had a machine then. I would complain to Priority Pass. They should have a manual system if the machine is down.
They do have a manual system; it’s the same old chunky manual credit card swiping device with carbon paper from years gone by, though I know some staff were reluctant to use it probably because it doesn’t tap and go.
I suspect the PP places in Brisbane and Melbourne are going through what Sydney went through when it was first introduced - resistance and reluctance to use the new technology/deal/offering until they realise it’s an easy $36 sale each time the card is used. Nowadays they encourage spending the full allowance with take away coffee or dessert. It’s a bonus when a guest is dining on the card too!
Oh well the priority pass lounge is currently under construction so those places wont get the extra business for much longer anyway...with customer service like that I say good riddens
used Movida in Sydney a few weeks ago and the went to pay with PP and I was told the machine was down and I had to pay some other way. I told them PP was the only option and they reluctantly got a manual voucher out and filled it in - it can be done and they had a pile of vouchers
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Melbourne international priority pass
Sloth
Sloth
Member since 05 Jan 2014
Total posts 14
Gday guys
Michael Kao
Michael Kao
Qantas - Qantas Frequent Flyer
Member since 06 Nov 2014
Total posts 164
Unlucky I'd say. I had similar experience with Bar Roma in BNE. The machine was down and they can't process PP. Nothing much you can do about it.
lionelhutz
lionelhutz
Member since 20 Jun 2014
Total posts 38
That's weird. I've used my Priority Pass at Bar Pulpo (the Movida one) at Melbourne Airport in early December. They had a machine then. I would complain to Priority Pass. They should have a manual system if the machine is down.
brinkers
brinkers
Qantas - Qantas Frequent Flyer
Member since 16 Jun 2011
Total posts 233
Can't help with those two, but Priority Pass have added Cafe Vue as a third option in Melbourne.
Senhsiu
Senhsiu
Member since 06 Aug 2017
Total posts 4
They do have a manual system; it’s the same old chunky manual credit card swiping device with carbon paper from years gone by, though I know some staff were reluctant to use it probably because it doesn’t tap and go.
elchriss0
elchriss0
Virgin Australia - Velocity Rewards
Member since 13 Jan 2015
Total posts 80
Oh well the priority pass lounge is currently under construction so those places wont get the extra business for much longer anyway...with customer service like that I say good riddens
Pit
Pit
Qantas - Qantas Frequent Flyer
Member since 31 Jul 2017
Total posts 14
used Movida in Sydney a few weeks ago and the went to pay with PP and I was told the machine was down and I had to pay some other way. I told them PP was the only option and they reluctantly got a manual voucher out and filled it in - it can be done and they had a pile of vouchers