Flew from Dunedin to Brisbane to Adelaide last week. Getaway fare. Just saw I've gotten points but no status credits. The flights were all VA aircraft (ie. no code share with AirNZ or anything).
Any ideas why? I've emailed Velocity, but trying to work out if I've missed something?
Had you booked the getaway fare yourself? If so, it should have been worth 20SC. Would give the Velocity team a call and they'll fix it up, should only take a few minutes if you have status.
Same problem here for MEL-SYD, SYD-LAX last Monday. Got points but no credits, same for another person that flew with me. Have emailed but cannot call as I'm overseas.
Really sucks as some flights in a few days would take me to Platinum (had these been credited), and then future flights in a few weeks would credit to retaining. Now it'll be all over the place.
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Points but no status credits for Getaway fare?
themmc
themmc
Member since 10 May 2018
Total posts 10
Hi,
Any ideas why? I've emailed Velocity, but trying to work out if I've missed something?
FrequentFlyer
FrequentFlyer
Qantas - Qantas Frequent Flyer
Member since 20 Mar 2012
Total posts 198
Had you booked the getaway fare yourself? If so, it should have been worth 20SC. Would give the Velocity team a call and they'll fix it up, should only take a few minutes if you have status.
themmc
themmc
Member since 10 May 2018
Total posts 10
Thanks, booked it myself and am Platinum. Gave them a call on your advice and they're crediting them.
jeppetto367
jeppetto367
Member since 06 Jun 2017
Total posts 48
Same problem here for MEL-SYD, SYD-LAX last Monday. Got points but no credits, same for another person that flew with me. Have emailed but cannot call as I'm overseas.