Wasted status credits after upgrading to Velocity Platinum? - Virgin Australia

chris_melbourne

Wednesday, 06 Mar 2019, 06:44:03 pm

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chris_melbourne

Qantas - Qantas Frequent Flyer

Member since 16 Jan 2013

Total posts 20

I’m wondering if anyone has any experiences with this to share...

Recently I flew from Melbourne to Singapore with SQ, crediting points and status credits to VA. When I was in Singapore, I checked my VA account and my status credit balance was now 1050, so I knew I qualified for platinum. I then took an onward flight that day to Thailand, which also credited very quickly to my VA account, making the balance 1080.

The next day, Virgin processed the upgrade to platinum, all good. But the 12 months to retain platinum started from the date they processed the upgrade, which effectively means the additional 80 SCs earned don’t count towards the 800 needed to retain. The VA website does not include them in the progress to retain graphic.

I think I will probably hit the 800 this year so I’m not too worried, but in case I fall short by 80 SCs or less, does anyone know if Virgin will consider this upon request?

moa999

Wednesday, 06 Mar 2019, 09:20:03 pm

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moa999

Qantas - Qantas Frequent Flyer

Member since 02 Jul 2011

Total posts 834

Seems to be working according to the rules.

jch

Wednesday, 06 Mar 2019, 09:42:03 pm

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jch

Virgin Australia - Velocity Rewards

Member since 15 Nov 2017

Total posts 143

Don't think you can have the excess credits from your flight to Singapore, but you may be able to have the extra 30 manually credited into this year for the Thailand trip. I'm not sure the exact rules since it was same day and if it was on the same booking, whether that would make any difference. It's addressed in the Velocity T&C's if you search for it, but just call the Platinum hotline they can tell you pretty quickly if they are willing to manually credit it or not.

GB18

Thursday, 07 Mar 2019, 09:54:03 am

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GB18

Member since 24 Oct 2018

Total posts 16

I had the same thing about two years ago, I got platinum on SYD-LAX then flew LAX-JFK the same day. Upon request virgin manually adjusted the LAX-JFK flight so it counted towards the following year

xtfer

Friday, 08 Mar 2019, 01:18:03 pm

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xtfer

Virgin Australia - Velocity Rewards

Member since 14 Mar 2017

Total posts 159

I've also had this done, over the phone, so worth asking.

jch

Sunday, 10 Mar 2019, 06:36:03 am

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jch

Virgin Australia - Velocity Rewards

Member since 15 Nov 2017

Total posts 143

I also called up and had flights credited into the new year when I made platinum. Some partner milage didn't get credited so the flights taken in between were counted as prior year.