How to claim missing Qatar Privilege Club Avios after your flight

It’s easy to earn Qatar Airways Privilege Club Avios when taking flights with Qatar Airways and its Oneworld partners like Qantas, British Airways and Cathay Pacific – but occasionally, you’ll need to submit a ‘missing Avios’ claim to unlock your points.

The process is simple and only takes a few minutes, so if you’ve taken a flight and your Avios never landed, here’s how you can claim them.

(Qantas Frequent Flyer members hoping to claim missing Qantas Points from their Qatar Airways, Qantas or Oneworld flight – rather than Qatar Airways Privilege Club miles – should instead follow these instructions.)

Claiming missing Avios from Qatar Airways flights

Get things started by logging into your Privilege Club account, visit the My Dashboard page, and scroll down to select ‘Claim Avios’.

Next up, you’ll reach a screen asking for your ‘passenger ticket number’:

Then, you’ll see a list of flights on that booking, and you can click on the flight(s) you’d like to lodge a claim for. 

Once submitted, you’ll also see a list of your current and previously-submitted claims and the outcome, making it easy to avoid accidentally lodging a claim for the same flight. 

Claiming missing Avios from partner airlines 

The process for claiming Avios on flights taken with partner airlines is a lot more manual. Instead of the above online tool, you will need to lodge a customer service enquiry. 

When you click on the ‘Claim on partners’ tab as seen above, you’ll then be directed to an enquiry form where you will need to select ‘Missing Avios’ from the dropdown and lodge your claim. 

Privilege Club members can claim missing Avios up to 180 days after the flight, while new members can claim for flights taken in the 30 days immediately prior to joining.