Accor ALL offers status extension to 2021, pauses points expiry
Accor's loyalty program unveils a suite of extensions for status, unused upgrade perks and more.
By David Flynn, May 20 2020
Accor's ALL rewards program will let members keep their 2019 status through to December 31, 2021, while also bundling up a range of additional sweeteners for guests grounded by the coronavirus.
The gratis status boost for Silver, Gold, Platinum and Diamond and invitation-only Black ALL card-holders was initially offered only to members residing within Greater China, with everyone else gifted a 50% credit of the elite nights and points needed to maintain their tier.
However, with the global sweep of COVID-19 now expected to scythe through demand for air travel and hotels until at least early next year, Accor is locking in everyone's ALL status until the last minute before we roar into 2022.
In theory, that should be ample time to requalify for your shiny status for 2022 and beyond.
But to get that off to a flying start, Accor will also roll over status nights and points clocked up between July 1 and December 31 2020 "to jump start your elite qualification on January 1, 2021, allowing you to earn elite status faster in the 2022 program year."
All Suite Night Upgrade benefits of Platinum and Diamond members which haven't been used by December 31, 2020 will also be extended for 12 months.
Finally, the expiration of ALL Rewards points will be paused until December 15, 2020.
David Flynn is the Editor-in-Chief of Executive Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.
Qantas - Qantas Frequent Flyer
09 Nov 2018
Total posts 104
Great news!
Accor has a great network across Australia and we will certainly be back traveling in the next few months.
Can't wait!
04 Dec 2017
Total posts 69
Nice work Accor.
30 May 2018
Total posts 35
They also refunded my non-refundable reservations in New York and San Francisco. I was a loyal Accor member before but now it's a marriage!
08 Jul 2015
Total posts 26
This is a very positive move by Accor. I have had to cancel many “ non refundable” bookings in Europe and Australia.
In all cases, except one, the hotels in question willingly and promptly refunded the amount paid. The exception is France where there is a French Govt Order that forbids any refunds.
Instead an 18 month credit is offered and, if not availed, a refund will be processed after that time. This is grossly unfair and greatly diminishes the good will their other properties have created. For a country that relies so much on Tourism, it is an astonishing attitude. In Australia the ACCC protects the rights of consumers, there mustn't be such a body in France.
30 May 2018
Total posts 35
I'm Australian, living in France. I just checked this assertion that there is 'a French Govt Order that forbids any refunds.' This is not the case. The context is, France receives nearly 90 million foreign visitors per year, far more than any other country, and all of that demand has disappeared overnight. The hospitality sector is an enormous part of the economy and many hotels will fail completely if they cannot spread the impact. Hence the government has made a ruling that hotels have an OPTION to propose a voucher for 18 months before giving a refund as a safety net to the sector and to avoid triggering a bankruptcy. It is not imposed by the government.
08 Jul 2015
Total posts 26
Hi, I've a copy of the order, in both French and English, sent me by Accor. Amongst its signatories are President Macron, that looks a lot like Government to me.
It is Order # 2020-315 of March 25 2020. The hotel in question ( Mercure Lyon) is actually closed until further notice thus unable to provide the service.. I would have thought that Tourism was just as important to the other Accor properties in Euro countries that willingly refunded.
30 May 2018
Total posts 35
Perhaps There is a misunderstanding of my post. Certainly it is a government order and was passed on 23rd March 2020. However as I stated, it gives the hotel PERMISSION to propose vouchers for 18 months or rebooking as an option, as an alternative to Immediate reimbursement. It does not IMPOSE this option on the hotel. It does not ‘forbid' reimbursements. That would be the hotel's prerogative. That was my point.
Singapore Airlines - The PPS Club
21 May 2020
Total posts 1
I have always been an Accor fan, but am still fighting for a refund from The Pullman Skyway Shanghai several weeks down the line. They make promises and reservations staff are very apologetic and professional, but still don't actually do what they say. I'll be staying well clear of this particular property when travel spins back up.
Qantas - Qantas Frequent Flyer
03 Oct 2012
Total posts 11
Qantas - Qantas Frequent Flyer
03 Oct 2012
Total posts 11
We've had to cancel numerous reservations across the Accor brand for our Europe trip May/June. We've had refunds already in the bank for a few & others still in progress. Must admit we've had to shake our heads the past few weeks reading the multitude of changing conditions applied to different countries within Europe, but it was easy to see the reasoning behind the eighteen month credit before refunding. However, I can't help being a little sceptical: what happens if, in eighteen months, I find that a particular hotel is no longer in the Accor chain & become part of another major brand. Would a) my credit voucher be honoured or b) my money be refunded? Anyone got a comment?
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