EXCLUSIVE | Telstra will today launch a flat $10/day global roaming deal in 57 counties around the world, with a cut-price $5/day for New Zealand.
The carrier will scrap its complicated Travel Pass packs in favour of the simplified scheme, which covers most countries in Europe, Asia, North America and South America as well as the UAE.
However, while the new International Day Pass is simpler to buy and manage, it comes with a meagre daily data allowance of just 100MB per day.
Travellers who inevitably bust through that ceiling after a bit of Web browsing and email, some Google Maps navigation and a dollop of social media posting will be charged at 3c per MB until their current 24 hour period expires.
Telstra will however sell a 1GB 'day pass data top-up' pack for $25, which will be valid for 31 days from the day of purchase.
Pre-launch material for the new scheme, issued to staff and sighted by Australian Business Traveller, also say that customers will get “unlimited international calls & SMS” under the plan.
Arch-rival Vodafone charges $5 per day in 57 countries with free roaming in New Zealand, and – unlike the new Telstra plans – is based on the more generous data allowance of the subscriber's Australian plan rather than an overseas 'allowance', which means you're able to tap into gigabytes per day rather than megabytes.
Telstra customers will be able to activate their International Travel Pass online, using the Telstra app or at their destination.
26 Jul 2015
Total posts 77
Buy a Glocalme mobile roaming hotspot, arrive in 100+ countries (or better still do it before you leave) choose a plan and you have a mobile data hotspot with you 24 hours a day and can connect up to 5 devices and will still cost you less than Telstra. I just used them in Europe and they are so much better than most other options.
Qantas - Qantas Frequent Flyer
24 Dec 2016
Total posts 3
Bottom line for me and many others is that we don't want to fiddle around with alternate solutions. We just want our phone to behave the same way as it does at home whilst respecting current time zones and all of the time-related settings on various apps (eg night time). The roaming hotspot is a great idea if your main inward communication is via Facetime/Skype/etc.
24 Aug 2011
Total posts 1205
You're right about the current travel pass being complicated. Last time I went overseas, it took 3 unhelpful phone calls and a 45 minute web-chat to to set up a 2 week pass.
Qantas - Qantas Frequent Flyer
24 Dec 2016
Total posts 3
The Telstra Travel pass was expensive and complex and the new roaming offering is less complicated but very mean. 100MB limit per day (and $30 per GB overage charge per day if you forget to buy the top-up plan). This just does not cut it when compared to Vodafone's $5 per day (for days used only) while remaining on your standard Oz plan. After many years with Telstra we have changed to Vodafone which has some drawbacks locally but great coverage OS and with a plan that you can understand.
Virgin Australia - Velocity Rewards
10 Jul 2017
Total posts 13
I recently spent 2 weeks in Beijing and pre-purchased Telstra's international travel pass using China Mobile's network. The data service was very scratchy. Occasionally you'd get a 4G signal but you'd need to stay still or it would drop back to Edge. Other travellers used Vodafone's package and they had reliable 4G in most places.
Virgin Australia - Velocity Rewards
16 Apr 2013
Total posts 48
Come on Telstra, this is not competitive. Vodafone is half your price. Why pay $10/day for 100MB when Vodafone offer $5/day for Gigabytes?
24 Apr 2017
Total posts 80
Vodafone operates all over the world, Telstra only operate in Australia. I can see how Telstra are at a disadvantage offering roaming services overseas. But then again, it might just be normal Telstra gouging.
Qantas - Qantas Frequent Flyer
23 May 2014
Total posts 3
When I used Voda's roaming last year in the UK, the data speeds were unbearably slow. When questioned in the Vodafone store on Regent St, the staff admitted that roamers were throttled heavily. It was unusable.
24 Feb 2015
Total posts 25
Will this be for post paid only or will it include prepay numbers as well?
21 Apr 2016
Total posts 24
3c per MB equates to $30 per GB so the $25 top-up option doesn't really make sense unless you're guaranteed to use the full quota.
Virgin Australia - Velocity Rewards
10 Nov 2011
Total posts 129
Hmmm happy to pay but the service needs to be up to scratch. I'm with Telstra but have a Vodafone work phone. Even somewhere like Singapore I've been unable to get decent data speed with Vodafone.
Virgin Australia - Velocity Rewards Plantium
19 Jun 2013
Total posts 119
Hi rob01 - I am also with Vodafone for work and travel to Singapore every few weeks. Had the same issue with slow data speeds until I upgraded my phone (from Samsung S6 Edge to iPhone 7). Might be a pure coincidence but am getting super fast speeds now (am in Singapore at the moment)
24 Apr 2012
Total posts 2432
Remember, you can always toggle between mobile networks when roaming and choose the one that's giving you the fastest speeds (which may not be the one you're automatically connected to). Vodafone's $5 roaming covers you regardless of which network you use in each country - so as long as the network lets you connect, you're good to go!
Virgin Australia - Velocity Rewards
10 Nov 2011
Total posts 129
Sounds like a good excuse for a tech upgrade! Thanks :)
16 Oct 2012
Total posts 51
Pick yourself up a prepaid sim for about 10GBP / 10EUR in Europe and you can roam the entire Continent now. Telstra's 10AUD per day looks like typical Australian corporate gouging.
American Airlines - AAdvantage
13 Jul 2015
Total posts 276
I still prefer to go to the location and get a sim card there. Usually it's trouble free and I've not had any issues signing up as a foreigner. Europe is especially easy.
Qantas - Qantas Frequent Flyer
21 Mar 2013
Total posts 132
The pre-paid plans can sometimes leave you with throttled speeds though. France especially. Looks like the new Telstra deal with a portable wifi and Simcorner data sim will be good for those of us who need to keep our Telstra number.
20 Feb 2012
Total posts 66
I am going to Europe at the end of this month for 2 weeks - Greece, Germany, Belgium and Spain. I am looking at the Australia post sim which is $25 and at the moment comes with 1gb in Europe. Can someone recommend something better. Is it easy to buy a prepaid sim in Greece? I don't want to waste time looking for somewhere to buy. I am on Telstra prepaid and they currently offer $29 pack for 100mb. Not sure how this will change with the above.
Qantas - Qantas Frequent Flyer
02 Apr 2017
Total posts 132
I've got a trip coming up and I bet none of the countries I'm worried about are covered - Kazakhstan, Kyrgyzstan, EU, Mauritania, Brazil, Suriname, Uruguay, Argentina.
27 Mar 2017
Total posts 2
Any suggestions for what is best for a month in the US?
20 Feb 2012
Total posts 66
I suggest picking up a local sim from ATT or TMobile. TMobile is cheaper but ATT has better coverage and speed.
You could also preorder in Australia but it may cost a little extra
(I used to use TravelSimsDirect and he is pretty good and it's activated on the day you arrive so you have internet/phone access as you land and don't need to find a store.)
09 Jan 2016
Total posts 43
US prepaid SIM cards I used last trip. Fabulous service, 6Gb to use in Canada and US over 30 days.
Qantas - Qantas Frequent Flyer
23 May 2014
Total posts 3
Why why why do the telcos bother insulting us with meagre data caps - 100MB? Local SIM every time.
QFF
12 Apr 2013
Total posts 1564
Heh? Phones are for calls - free WiFi spots are abundant everywhere
QFF
12 Apr 2013
Total posts 1564
Is it working automatically or I have to per-organize it as with the "pass"?
25 Sep 2013
Total posts 1242
READ the article.
Qantas
19 Apr 2012
Total posts 1427
The Auspost SIM is good for data and SMS but hopeless for calls. Just spent three months in the US with one. Will get a ATT SIM next time.
13 May 2016
Total posts 31
As a long term Telstra customer, this is dissapointing. I'll stick to buying local sim cards in the country I arrive into.
Qantas - Qantas Frequent Flyer
28 Mar 2014
Total posts 8
Anyone know the best way to get coverage in Japan? I am lead to believe they have wifi everywhere, is that correct/
Qantas - Qantas Frequent Flyer
13 Jan 2017
Total posts 74
Hi Les
24 Apr 2017
Total posts 80
@Les White - Vodafone $5/day roaming worked perfectly in Japan for me last year
Air New Zealand - Airpoints
06 Jul 2015
Total posts 15
I spend on average 150+ days a year overseas and apart from 1 or 2 not covered countries (Canada - Sheesh) have always been able to connect and get decent speeds with Voda, the $5 per day has been a godsend, compared to the past. Telstra are just leveraging their current customers loyalty.
24 Apr 2012
Total posts 2432
GMG: Canada is now included in Vodafone's $5 roaming deal.
Air New Zealand - Airpoints
06 Jul 2015
Total posts 15
Excellent, it was a year ago that I was in Canada.
24 Apr 2017
Total posts 80
@GMG Not sure about Canada, but Mexico isn't covered by their $5 roaming either, you have to use their PAYG roaming in Mexico.
Air New Zealand - Airpoints
06 Jul 2015
Total posts 15
@P1 yeah Mexico is one of the countries I get to spend a couple of weeks a year in, have always accepted the local limitations and haunted the WiFi vs Data Roaming Rip Off.
04 May 2016
Total posts 34
It's Telstra. What do you expect ? Seriously. You're just lazy if you're still with them for anything.
Qantas - Qantas Frequent Flyer
25 Nov 2016
Total posts 64
I agree local SIMs are the best. Calls, data and available at every airport. Some hotels even provide a local mobile to use. I recall sitting next to an American in Hanoi who was using their mobile to make/take calls. I said to her this must be costing her a fortune. She said it was part of her US plan at no additional cost. Aussie telcos are ripping us off when it comes to roaming.Until they get it right I'll be using a local SIM. That being said, I do understand that some travellers may need to get calls/messages on their Aussie number, but at what price?
Qantas - Qantas Frequent Flyer
11 May 2015
Total posts 30
Haha Telstra (and Optus) need to get out onto the real world. For the last 2 years, my Voda Red Sim has given me full access to my data, 10gb at 4g speeds, in Europe and UK with free calls and txts back to Oz, all for $5/day. Oh and its all free in NZ too. Shhh keep it to yourself!
Qantas - Qantas Frequent Flyer
11 May 2015
Total posts 30
0h and I should add, it means keeping your existing number, so you can receive calls and have access to message bank etc. without having to divert calls. Great for business users.
Qantas - Qantas Frequent Flyer
02 Jul 2011
Total posts 1374
Dual-SIM android phones for the win.
Qantas - Qantas Frequent Flyer
03 Oct 2016
Total posts 10
I think Telstra management are living in a cave!!!
Qantas - Qantas Frequent Flyer
24 Apr 2013
Total posts 57
This is great, and long overdue, for Telstra customers. Unfortunately it govt/enterprise customers will continue to be screwed by Telstra with exorbitant and unreasonable charges.
Qantas - Qantas Frequent Flyer
05 Sep 2016
Total posts 14
All EU carriers must now allow customers to roam within the EU at no additional charge using allowances from one's plan. I was recently in the UK and purchased an EE prepaid sim which gave me 1GB for 30 days for 10 pounds plus included call minutes and texts. I was able to roam elsewhere in the EU using this allowance although included calls and texts were only to a UK number.
09 Jan 2016
Total posts 43
At $300 p/m still a laughable rip off compared to just about any other option.
25 Sep 2013
Total posts 1242
Still too little, too late.
Qantas - Qantas Frequent Flyer
28 Oct 2011
Total posts 467
Qantas - Qantas Frequent Flyer
17 May 2015
Total posts 79
Agree that this is a shocking offer. So if you are away for 4 weeks you will pay $280 and I assume you will also need to pay your normal monthly fee which would probably bring the total charge to somewhere in the vicinity of $350 and still you are having a massively compromised service with the data limits they impose. I would rate this 1/2 star out of 10 and that is being generous. I am in Brazil at the moment and I bought a VIVO sim for about $5 and can top up with 700MB of data for around $4 which lasts 7 days. If a regular consumer can get this kind of offer then Telstra with their buying power must be making astronomical margins on this kind of product. As for the unlimited SMS, can someone remind me what year we are in? Are we back in 2008? I can't remember the last time I sent an SMS.
25 Sep 2013
Total posts 1242
I actually value SMS and data above phone calls.
Qantas - Qantas Frequent Flyer
01 May 2015
Total posts 7
Worth a read about Telstra's wifi roaming in today's AFR, just NZ at this stage. https://www.afr.com/technology/telstra-makes-wifi-calling-easy-and-cheap-20170706-gx5rq3
08 Feb 2016
Total posts 14
Telstra always the follower never the leader
25 Sep 2013
Total posts 1242
They definitely are the leader in price gouging.
Qantas - Qantas Frequent Flyer
21 Jan 2017
Total posts 51
Thanks god my contract expires this month. Bye bye Telstra!
Qantas - Qantas Frequent Flyer
12 Jul 2017
Total posts 3
I am in Europe now (visiting France, Germany and Italy). I bought a Telstra travel pass (equivlant to $10/day). I cannot recommend it. First there was a total outage when in Paris as Telstra were "patching" some servers. Now in Germany the service has been terrible. I cannot reliably be called, I cannot send nor receive SMS in a timely fashion (sometimes they arrive many hours later). Data is patchy, mostly 3G only (this is in the big cities), and iMessage has not worked well.
29 Aug 2017
Total posts 1
This kind of extortion is why people are walking away from Telstra. My contracts are up for renewal in a couple of months and Vodafone or Optus are going to win the business.
20 Dec 2017
Total posts 16
David, it would be worth an update on this article and roaming plans generally across the major carriers. This Telstra new package mentioned in this article back in July didn't work and has been pulled. Virtually everyone hit the 100MB daily limit quickly, creating much angst, and customers were pushed over into another $10 purchase for 500MB on the spot. They scrapped the program some time in November/early December. The new plan is 200MB per day, but again unused data doesn't roll to the next day etc. Worth seeing what happened, how it now compares. I can't see any news on it anywhere. Over to ABT.
09 Jan 2016
Total posts 43
I just finished using a prepaid SIM that covered all of Uk & Europe for up to 30 days with unlimited calls and 12GB of data - for $45. Worked like a dream. Even continued to work in HK and Macau on the way home!
18 Aug 2017
Total posts 39
Which companies sim did you get.
09 Jan 2016
Total posts 43
ukprepaidsim
18 Aug 2017
Total posts 39
Got a French Orange sim to get net while driving around Europe, continually sent messages in French even when I signed up in English and could not top up at the Orange store in Brussels, supposedly a different company! , slow and unworkable.
27 Feb 2016
Total posts 2
love this service, much better than the old. easy to use, just click a button and you're away. no mucking around with swapping sims or different phone numbers. $10 per day and only charged if I make a call. great coverage. Data is $200mb/day - plenty if I leave any social media stuff till I'm on my (free) hotel wifi. I'm sold.
09 Jan 2016
Total posts 43
$10 p/d is a massive rippoff, made worse by the pitiful 200mbs of data.
27 Feb 2016
Total posts 2
Just sharing my personal view.
Qantas - Qantas Frequent Flyer
24 Dec 2016
Total posts 3
For those of us that travel a lot the Telstra deal is appalling. I am sitting at AKL having just driven about 250k to get here and my GPS used all of my 200MB allowance. I am forced to use Telstra for business reasons but the $5 Vodafone deal (with your at-Home data allowance) is more in line with the international norm. Telstra’s is a 3rd world offering.
Qantas - Qantas Frequent Flyer
26 Feb 2014
Total posts 2
I am having a look into Global mobile WiFi hotspot devices as an alternative to paying $10 each day across 3 devices for 2 weeks. Chris, this may be a separate topic.
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