I hav’nt had any problems that you outline here, but do agree that the offshore staff can be challenging and sometimes I’m not sure if my reason for calling has been sorted, despite the staff trying hard.

Having been a platinum for over 10 years….I just don’t fly them anymore, then I don’t need to complain….

Well this was not in any reviews, press releases or announcements. As a platinum FF, today I booked a flight on the new A220 to Melbourne. To my surprise when choosing my seat all A/B seats from row 4 to row 9 are showing a $30 fee to sit their. No more priority seating for free as a platinum fly...

International business class is almost impossible if you want to plan. I have also requested seat release, still no outcome. Such a shame that using points for flying is worthless, even as a platinum. Stretching my loyalty to the max.

Thank you Sunnybrea and APACPet.