Velocity HNA partnership still intact?

3 replies

Dredgy

Qantas - Qantas Frequent Flyer

Member since 02 Apr 2017

Total posts 182

I flew domestically within China a few times on a fully paid business class ticket ( C ) on Hainan airlines in October. When booking the flight through a third party there was no option to add a Velocity number, so I thought the partnership was over but looked on the Velocity website and it states

Our partnership allows you to earn Status Credits when flying on eligible Hainan Airlines operated flights and fare classes within or between Australia, New Zealand, Hong Kong and Greater China (China, Hong Kong, Macau and Taiwan).

I was flying within China so I read that as an eligible flight. I also intend to fly Tianjin Airlines from Sydney to Chongqing in February. I claimed the flights with Velocity about 6 weeks ago and nothing has been credited to my account. Should I be chasing this up?


Happytravella

Member since 01 Nov 2023

Total posts 24

Originally Posted by Dredgy

I flew domestically within China a few times on a fully paid business class ticket ( C ) on Hainan airlines in October. When booking the flight through a third party there was no option to add a Velocity number, so I thought the partnership was over but looked on the Velocity website and it states

Our partnership allows you to earn Status Credits when flying on eligible Hainan Airlines operated flights and fare classes within or between Australia, New Zealand, Hong Kong and Greater China (China, Hong Kong, Macau and Taiwan).

I was flying within China so I read that as an eligible flight. I also intend to fly Tianjin Airlines from Sydney to Chongqing in February. I claimed the flights with Velocity about 6 weeks ago and nothing has been credited to my account. Should I be chasing this up?


What dreadful airlines! Herro

djtech

Qantas - Qantas Frequent Flyer

Member since 02 Sep 2018

Total posts 375

Yes. Should lodge a missing points claim with Velocity. Even though this partnership isn't going to go anywhere and is nowhere near as good as pre COVID, it still exists. You still get some status benefits and you should earn points/status credits as per the chart.


EDIT: Chase up the claim

Last editedby djtech at Nov 22, 2023, 07:43 PM.

Dredgy

Qantas - Qantas Frequent Flyer

Member since 02 Apr 2017

Total posts 182

Originally Posted by djtech

Yes. Should lodge a missing points claim with Velocity. Even though this partnership isn't going to go anywhere and is nowhere near as good as pre COVID, it still exists. You still get some status benefits and you should earn points/status credits as per the chart.


EDIT: Chase up the claim

Last editedby djtech at Nov 22, 2023, 07:43 PM.
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