American Airlines Credit

1 reply

Tracie

Virgin Australia - Velocity Rewards

Member since 30 Oct 2015

Total posts 106

Can anyone provide help on using a credit with American Airlines?

Booked on the Australian site for American and received an email saying I had a credit.

The Australian site doesn't allow credits to be added while the American site says I need to select an alternative payment.

Just frustrating with a One World airline being so poor in digital experience.

XWu

Member since 09 May 2020

Total posts 197

Stupid question I am asking but is the credit due to a fight cancellation?

I am under the impression that the ACCC expect a refund option to be available if cancelled flights booked on Australian platform. That how they managed to force QF to reverse their COVID flight credit for cancelled flights to backtrack into offering refund option. Maybe you should talk to Ombudsman or ACCC if this credit is from cancelled flights and you didn’t choose to accept the credit option.

Otherwise I suspect the only way is to do the booking via call centre which obviously may be an issue as you may have to hand over your cc details to complete the payment

Sorry just wanted to make sure you had consider getting the cash if that is ever an option

Hi Guest, join in the discussion on American Airlines Credit

Attach Files