• I used it last week - 29 minutes from plane to walking out with bags land side. That's a record for me for LAX.The domestic lines are now the longer wait.

  • Anyone know the formula Qantas are using for Platinum points? Been platinum a few years (all through COVID), all flights in business class, feel a little ripped off since I maintained during the pandemic - thought it would be a little sweetener for supporting them in tough times when most people ...

  • Lost me as a customer now. Guess United meets the classy bogan Virgin are going for. Assume they're seen all the great publicity United gets for customer service & thought they were a perfect match. Good luck to all those who fly with Virgin.

  • I thought as a VA platinum, Bain would have tried to us FF's loyal, but the silence has been deafening. I'm sorry but a small box loaded with 50c packets from NQR doesn't sit well. I've flown enough to reach QF platinum since VA went into administration, so Jaynes loss........Good luck ...

  • Next McDonald's will open in the lounge..... the beginning of the end.

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  • Qantas customer service

    Oct 11, 2024, 05:29 PM

    Try the on board service - QF12 in July in business, asked for a glass of still water. Told to fill my empty bottle in the toilet sink as they don't offer glasses of still water.

  • American Airlines Credit

    Mar 24, 2024, 11:02 AM

    Can anyone provide help on using a credit with American Airlines?Booked on the Australian site for American and received an email saying I had a credit.The Australian site doesn't allow credits to be added while the American site says I need to select an alternative payment.Just frustrating with ...

  • VA call centre: Up to snuff?

    Nov 10, 2023, 07:29 AM

    Agreed. They might be on time, but customer service is worse than Qantas.

  • Complimentary VA Plat upgrades

    Oct 07, 2023, 01:40 PM

    Used 2 to upgrade a choice fare BNE-SYD. 3 weeks in advance.Still have 6 to use. Not worth it until they introduced the option to upgrade choice fares.

  • Can anyone advise the partnership between VA and United on domestic flights in USA. Does VA platinum get lounge access for domestic flights booked as individual bookings? Work trip to ORD, but with United being the only airline flying to Decatur, Illinois I need to understand if I'll be able to c...

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