Etihad business class - as a couple, booked 2 seats together for flight from Athens to Sydney on Etihad website in Oct 2014.

LOL! May be very true - ages ago we checked in with small kids (2 of us and 2 of ours) check-in person did not ask us if we like smoking or non-smoking cabin. As it was not obvious with kids! And we did not know that smoking was permitted on that flight to ask informed question. And put us in smoking one. We sure she did it deliberately to get on us just because she can – we were leaving country and she was jealous.

Funny things happen on aircraft even in j was flying to Auckland with Emerates airlines which I'm a gold ff and my wife and myself were the only ones in business class and were fore gotten as  all the FA's went down the back and left us unattended for1 hr or more no drinks etc etc ,after complaining to the head FA they were amazed that all the FA'S went to help their mates!! I was pushing the attendance button for ages but no one came!! Payed $1580 each for a 3.5 hr flight and still got bad service.its called human error lots of apologies though.

Dear Bernice,

We are pleased to let you know our team has allocated the following for this flight with seating 5E&F.

We apologise for any confusion or inconvenience caused and do hope you have a wonderful flight with us; we look forward to seeing you.

Kind regards *GW