I rang the Qantas FF Number twice from Tokyo recently on different days (different reasons). On both occasions the wait was going to be between 15-20 minutes but on both occasions I was given the option of a callback. At almost exactly 15 minutes they called back and the message tells you you are the very front of the queue. About 1 minute later I am through. Awesome service.
It's been hit and miss for me. Sometimes it's accurate in calling me back in the time they say, in others they've called me a lot longer than they indicated.
I normally only call for odd requests, I think if web chat was an option and they weren't so pedantic on verifying me (hey I already did it when I logged in) then I'd probably use that instead.
As Gold you are probably getting directed to the New Zealand call centre. They are still finding their feet I’m told so calls taking longer thus wait times longer. With Platinum during working hours you get the Hobart office. Many experienced staff transferred from Melbourne. Quick and efficient, excellent knowledge and service. No remedy to your situation but maybe a reason why the longer wait times.
Living in the UK a few years ago the calls were answered in NZ. They were pretty helpful, I wonder if calling a local QF number in another country has such a long wait time. :)
ryanpst
ryanpst
Qantas - Qantas Frequent Flyer
Member since 27 Jun 2013
Total posts 72
ryanpst
ryanpst
Qantas - Qantas Frequent Flyer
Member since 27 Jun 2013
Total posts 72
Living in the UK a few years ago the calls were answered in NZ. They were pretty helpful, I wonder if calling a local QF number in another country has such a long wait time. :)