I'm a gold FF, trying to book 3 or 4 separate SYD/LAX flights for my customers and getting an error 4620. Anyone heard of it?
Anyway, while on hold to try and resolve it I've been told 17 to 26 minutes wait time! What a joke! It wasn't that long ago it would have been 1 or 2 minutes. Are there just no staff there any more to do the work?
terrible.sometimes I take the luxury of having a QANTAS OFFICE AT THE SHOPPING MALL close to my home for granted after it closed sometime last decade.it was so much easier and staff always keen to help.nowadays as mentioned you have these lengthy wait times on the phone to them or worse for booking have to deal with airport staff and do an unplanned visit there.
Does QF prioritise queues based on FF status ( i don't remember). However, virgin does. Most times i go to an agent within a minute (VA Platinum), but i have'nt had a chance to call QF in a long time. I know Cathay says "You have been prioritised in the queue, i'm not sure this is because they know what number the call is coming from and what bookings are attached to it" or is it a standard phrase?
A benefit of Status! Those without are generally waiting over an hour to reach QF by phone currently.
So I should count myself as ‘lucky’ to only be waiting 24 minutes! If I had to wait an hour I’d vote with my feet and go elsewhere, it’s just not worth the hassle
Does QF prioritise queues based on FF status ( i don't remember). However, virgin does. Most times i go to an agent within a minute (VA Platinum), but i have'nt had a chance to call QF in a long time. I know Cathay says "You have been prioritised in the queue, i'm not sure this is because they know what number the call is coming from and what bookings are attached to it" or is it a standard phrase?
Yes they do prioritise based on status. I have platinum colleagues who laugh at me when I tell them how long my waits are because they get answered within a minute.
Even as gold it’s never been this bad. Customer service when you talk to someone is fine, it’s just the waiting time.
Does QF prioritise queues based on FF status ( i don't remember). However, virgin does. Most times i go to an agent within a minute (VA Platinum), but i have'nt had a chance to call QF in a long time. I know Cathay says "You have been prioritised in the queue, i'm not sure this is because they know what number the call is coming from and what bookings are attached to it" or is it a standard phrase?
Yes, they do. As a Platinum One I'm always connected immediately, even during peak periods.
Last editedby GoldCanyon340 at Apr 15, 2018, 09:11 AM.
I rang the Qantas FF Number twice from Tokyo recently on different days (different reasons). On both occasions the wait was going to be between 15-20 minutes but on both occasions I was given the option of a callback. At almost exactly 15 minutes they called back and the message tells you you are the very front of the queue. About 1 minute later I am through. Awesome service.
As Gold you are probably getting directed to the New Zealand call centre. They are still finding their feet I’m told so calls taking longer thus wait times longer. With Platinum during working hours you get the Hobart office. Many experienced staff transferred from Melbourne. Quick and efficient, excellent knowledge and service. No remedy to your situation but maybe a reason why the longer wait times.
ryanpst
ryanpst
Qantas - Qantas Frequent Flyer
Member since 27 Jun 2013
Total posts 72
I'm a gold FF, trying to book 3 or 4 separate SYD/LAX flights for my customers and getting an error 4620. Anyone heard of it?
MarkJohnSon Banned
MarkJohnSon Banned
Member since 19 Jan 2018
Total posts 41
Sounds unusual. Try again tomorrow I suggest.
ryanpst
ryanpst
Qantas - Qantas Frequent Flyer
Member since 27 Jun 2013
Total posts 72
I'd love to - of course :) I'm travelling from early tomorrow morning and won't be able to get back to it until Friday morning.
puppy79
puppy79
Member since 06 Dec 2017
Total posts 23
terrible.sometimes I take the luxury of having a QANTAS OFFICE AT THE SHOPPING MALL close to my home for granted after it closed sometime last decade.it was so much easier and staff always keen to help.nowadays as mentioned you have these lengthy wait times on the phone to them or worse for booking have to deal with airport staff and do an unplanned visit there.
mannej
mannej
QF
Member since 21 May 2014
Total posts 176
A benefit of Status! Those without are generally waiting over an hour to reach QF by phone currently.
mspcooper
mspcooper
Qantas - Qantas Frequent Flyer
Member since 09 May 2013
Total posts 456
Does QF prioritise queues based on FF status ( i don't remember). However, virgin does. Most times i go to an agent within a minute (VA Platinum), but i have'nt had a chance to call QF in a long time. I know Cathay says "You have been prioritised in the queue, i'm not sure this is because they know what number the call is coming from and what bookings are attached to it" or is it a standard phrase?
ryanpst
ryanpst
Qantas - Qantas Frequent Flyer
Member since 27 Jun 2013
Total posts 72
So I should count myself as ‘lucky’ to only be waiting 24 minutes! If I had to wait an hour I’d vote with my feet and go elsewhere, it’s just not worth the hassle
ryanpst
ryanpst
Qantas - Qantas Frequent Flyer
Member since 27 Jun 2013
Total posts 72
Yes they do prioritise based on status. I have platinum colleagues who laugh at me when I tell them how long my waits are because they get answered within a minute.
timothyshears
timothyshears
Member since 26 Jul 2017
Total posts 19
I am still on hold after 35 mins
ryanpst
ryanpst
Qantas - Qantas Frequent Flyer
Member since 27 Jun 2013
Total posts 72
OK so I have had to call back this morning regarding the same booking as the other day and the wait is even worse!
johnaboxall
johnaboxall
Virgin Australia - Velocity Rewards
Member since 24 Aug 2011
Total posts 384
Learn to multitask
GoldCanyon340
GoldCanyon340
Qantas - Qantas Frequent Flyer
Member since 11 Nov 2016
Total posts 14
Yes, they do. As a Platinum One I'm always connected immediately, even during peak periods.
Red Cee
Red Cee
Member since 15 Feb 2018
Total posts 151
I have never had a problem. I have always been answered and helped within five minutes.
Bollen
Bollen
Qantas - Qantas Frequent Flyer
Member since 20 Dec 2017
Total posts 32
I rang the Qantas FF Number twice from Tokyo recently on different days (different reasons). On both occasions the wait was going to be between 15-20 minutes but on both occasions I was given the option of a callback. At almost exactly 15 minutes they called back and the message tells you you are the very front of the queue. About 1 minute later I am through. Awesome service.
Metoo
Metoo
Qantas - Qantas Frequent Flyer
Member since 25 Nov 2016
Total posts 93
As Gold you are probably getting directed to the New Zealand call centre. They are still finding their feet I’m told so calls taking longer thus wait times longer. With Platinum during working hours you get the Hobart office. Many experienced staff transferred from Melbourne. Quick and efficient, excellent knowledge and service. No remedy to your situation but maybe a reason why the longer wait times.