Velocity Website - Is this the worlds worst upgrade experience

Ok, I need to vent…..

IME, the VA and Velocity websites were a bit clunky, slow and visually un-appealing, but they worked.

Obviously, VA knew this themselves so are rolling out (slowly) upgrades to the Velocity site. So far, it’s been painful…. And just gotten more so with a recent change (again). From what I can see, they’re cryptically pushing everything under the picture of the card. Don’t bother clicking the menu or you’ll be taken to a list of items aimed at someone who has never had a FF program before.

It’s seems that VA have drunk the Agile dev-ops cool-aid, which in many instances is a great approach, but to force this on your customers, especially those who are your more high value (presumably), is a really bad approach. And why it’s taking so long to roll out is questionable.

It feels like they’re doing this all in-house, with a couple of junior developers and designers, and probably with piecemeal applications. It’s obvious they’re not actually getting any frequent users to contribute and test the design.

Is it just me….?

...I just wish they'd just remember my login details (don't care if it doesn't remember my security password) LOL (yes, i ask my browser to save it).. but requires membership and security every time.

... Maybe you have the World's worst poll? Your answers are opposite ends of each extreme with no neutral.

For me it does what it says on the can. You log in see your balances, see your bookings etc.

Yes, the upgrade seems to be taking its time. But there is probably a good reason from them.

It's easy to criticize.

i wish there was a way to shrink everything so there was more information on the screen at any one time. It feels like they've turned the magnify setting right up in the accessibility settings.

It's been fairly painful... The old site was fine.

I agree the new site is awful; why so much dead space and a hunt to find your own details. Plus trying to navigate through it is a real PIA. Sure it is contemporary and cleaner, but how I miss the old site!

Just today, they've updated the 'My Account' interface a bit more. Looks like a decent improvement.

Using Chrome is always remembers my username and password on all screens, even the side login screen.

I'll give them 10 points for effort though - at least they are trying to improve the digital experience and they will probably get there, albeit slowly. Along with the domestic food offering, the website experience has always been my two bugbear items with Virgin.