How did the airline accomodate you when the flight on your award ticket is canceled? - Other airlines

avatar2201

Wednesday, 17 Oct 2018, 11:34:10 am

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avatar2201

Member since 03 Apr 2018

Total posts 24

Hi all,

Would love to hear your experience when you book the award ticket and the flight is cancelled, how did the airline accommodate you if you're using the airline FF points to book the flight operated by that airline? And how was the experience if the canceled flight is operated by its partners e.g. FJ flight which was booked using QF points was canceled?

silvyvc

Wednesday, 17 Oct 2018, 03:40:10 pm

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silvyvc

Qantas - Qantas Frequent Flyer

Member since 19 Jun 2017

Total posts 62

I had last month QF95 cancelled a day prior the flight. Had booked 2 J tickets with points. No J flights available on the day, so we were rebooked 12 hours earlier on QF93 but in Y. We were given points and tax difference.

avatar2201

Wednesday, 17 Oct 2018, 03:54:10 pm

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avatar2201

Member since 03 Apr 2018

Total posts 24

Originally Posted by silvyvc

I had last month QF95 cancelled a day prior the flight. Had booked 2 J tickets with points. No J flights available on the day, so we were rebooked 12 hours earlier on QF93 but in Y. We were given points and tax difference.

Did you push Qantas to rebook you in J on later date? Downgrading from J to Y on transpacific flight is a nightmare.

moa999

Wednesday, 17 Oct 2018, 05:08:10 pm

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moa999

Qantas - Qantas Frequent Flyer

Member since 02 Jul 2011

Total posts 834

Had Finnair proactively rebook me VIE-DOH-HKG in J on QR, rather than VIE-HEL-HKG about 4 hours out from departure at VIE, due to a substantial delay, then cancellation on the HEL-HKG route.

All totally seamless, email received from Finnair and no issues checking in with Qatar 60min later