Emirates First Class seems to be cost cutting

Recently flew from Denpasar to Auckland in First Class Flight EK450.

First thing you notice is that a flight departing at 16:30 from Denpasar and arriving at 04:00 in Auckland is classified as a day flight therefore no pyjamas or amenity kits are issued.

If you fly on EK451 Auckland to Denpasar which departs at 12:30 from Auckland and arrives at 15:30 in Denpasar this is classified as a night flight and pyjamas and amenity kits are available.

First Class usually has a few passengers.

Please note that pyjamas and amenity kits were loaded on EK450 but were marked for EK451 use only.

It seems that Emirates is cost cutting in First Class.

I must say the experience I endured on this trip and cost paid for the ticket would of been better spent in Economy or Business

Cost cutting or an error? If they're cost cutting then they're not going to give them out on day flights only.

I will be flying Singapore to Brisbane next week which is a day flight. Departs 1025 and arrive 1945 so will update you.

More on my last experience of flying from Denpasar to Auckland in First Class.

I should point out that I spoke to my dedicated Flight Attendant as well as the Purser/Flight Services Manager who all declined my request, stating it was a day flight and therefore no pyjamas, slippers or amenity kits would be issued.

Not quite sure how you determine a flight leaving at 4:30pm and arriving in the early morning in Auckland is a day flight.

I should state that for four hours of the flight, cabin was in night mode and almost 90% of the passengers were sleeping

Flight Attendants suggested I write to Emirates direct which I did only to have Emirates refer me to Qantas, who I purchased the ticket through, to deal with my complaint.

Of course Qantas were unable to respond.

My issue was with Emirates who were supplying the service and experience. Emirates seem not to care about complaints about there service.

I should point out that no amenity kits were available in any class of travel on this flight. That sounds like cost cutting to me.

Many thanks for sharing your experience with us. It certainly was a frustrating experience and pointing EK going down the route of reducing their cost by cutting down their premium passengers experience. I hope EK will stop before reaching ?? EY level.

Perhaps some bright person in EK determined that all of their flights from now on should be operating with Dubai time hence your flight was "day light" flight....(It not far-fetched though as not so long ago, all Russian trains across the continent were scheduled using the time in Moscow.)

Hello

Update for you. Only eye mask and slippers given out in first class on day flight Singapore to Brisbane today on Emirates. I asked for amenity kit and I did receive one. No pyjamas loaded though. Staff could not tell me when the usual amenities were ceased on day flights. Hope this info helps.

I just did SIN BNE and asked for pyjamas and an amenity kit for my wife and I. We were given them but they weren't specifically loaded for that flight.

It is my experience that an amenity 'kit' and pyjamas will be supplied on a 'day' flight if asked for politely but I suspect that as a full fare paying passenger, maybe this makes a difference.