As a Platinum ex CL flyer I have been appalled at the current wait times, the inability to change flights on the Qantas site..and the inane”was it you who logged in?”
3hrs 40mins to get connected to an agent this week. Also... the only way to get a refund rather than credit is to endure the wait. At least the music isnt awful
You need to realize that the long call centre wait times are based on customer feedback where customers said they prefer a more leisurely, long and musical call centre experience.
Qantas 'premium' line wait times are pathetic to say the least. Long gone are the super quick answer times of " Welcome to Qantas Premium". Bit like Qantas 'First'; very little about it is premium.
As a Platinum ex CL flyer I have been appalled at the current wait times, the inability to change flights on the Qantas site..and the inane”was it you who logged in?”
Others comments appreciated
Qantas must think they are more important than a bank because my bank never sends me stupid emails stating "unusual activity" each time I log in! Give it up Qantas. You have enough security protocols with a password and telephone SMS or other questions arghhhh
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Qantas phone and IT now appalling
Ming49
Ming49
Member since 24 Mar 2020
Total posts 1
As a Platinum ex CL flyer I have been appalled at the current wait times, the inability to change flights on the Qantas site..and the inane”was it you who logged in?”
Others comments appreciated
longwayround
longwayround
Delta Air Lines - SkyMiles
Member since 11 Jun 2018
Total posts 14
3hrs 40mins to get connected to an agent this week. Also... the only way to get a refund rather than credit is to endure the wait. At least the music isnt awful
dm12
dm12
Member since 08 Feb 2018
Total posts 212
Record domestic capacity but employ no call centre staff. It’s Ryanair with better ads
nige00160
nige00160
Member since 07 Jan 2016
Total posts 64
Qantas's call center response times now rival that of Centrelink.
"The spirit of Australia"
KW72 Banned
KW72 Banned
Member since 17 Jun 2020
Total posts 66
You need to realize that the long call centre wait times are based on customer feedback where customers said they prefer a more leisurely, long and musical call centre experience.
Spirit of Australia.
Joe
Joe
Member since 03 May 2013
Total posts 190
Qantas 'premium' line wait times are pathetic to say the least. Long gone are the super quick answer times of " Welcome to Qantas Premium". Bit like Qantas 'First'; very little about it is premium.
Sr Batrill
Sr Batrill
Member since 04 Dec 2017
Total posts 26
Originally Posted by Ming49
As a Platinum ex CL flyer I have been appalled at the current wait times, the inability to change flights on the Qantas site..and the inane”was it you who logged in?”
Others comments appreciated