How the Qantas Frequent Flyer 'overhaul' will affect you
By Chris C., June 20 2019
Qantas is embarking on a year-long overhaul of its loyalty scheme, but it all boils down to those points-based 'reward' seats – and the long-awaited launch of Lifetime Platinum status for the very very frequent flyer.
The bottom line? There'll be more seats up for grabs, with 'carrier charges' on most international Qantas flights reduced by as much as half.
Fewer Qantas Points will be needed to book an economy seat on international flights, although you'll need more Qantas Points to snare a seat in premium economy, business class and first class – and more points to upgrade, too.
Framing all of this is a revamped website which the airline says will make it easier to find and book those points-based trips. It's a work-in-progress which will eventually put a full year's worth of reward seat availability just a few mouse-clicks or finger-swipes away. The first component of this – a streamlined My Account page on the Qantas website – is now live.
New to the mix: a Qantas Points Club to recognise members who earn most or all of their points on the ground as 'frequent buyers' rather than frequent flyers.
Here’s our breakdown of what’s changing in the Qantas Frequent Flyer world, and how it affects you.
Qantas Lifetime Platinum frequent flyer status
Crowning its existing Lifetime Silver and Lifetime Gold frequent flyer tiers, Qantas will introduce Lifetime Platinum status in September 2019.
But pocketing that shiny card won't come easy: you'll need a whopping 75,000 Qantas status credits to your name.
Read more: Qantas launches Lifetime Platinum Status
More reward seats released for frequent flyers
Just about every Qantas Frequent Flyer member knows the pain of trying to find a reward seat which they can 'buy' with their Qantas Points.
Qantas promises to earmark some five million seats on Qantas domestic and international flights each year, with "up to 30%" more premium economy, business class and even first class seats to popular destinations such as Singapore, London, Los Angeles and Tokyo.
In addition, there's between three and five million seats on partner airlines – including an extra one million seats largely allocated through newly-minted partner airlines Air New Zealand, Air France, KLM and Bangkok Airways – opening up reward flights across New Zealand, South East Asia and Europe.
Read more: Qantas unlocks reward flights on Air New Zealand, Air France, KLM
Qantas ‘carrier charges’ reduced on reward bookings
Qantas has come in for plenty of criticism over the self-imposed ‘carrier charges’ levied on points-based bookings – fees which sit on top of government taxes and airport charges.
The airline is reducing carrier charges on most international flights, except for New Zealand and some nearby South Pacific locations, at a claimed rate of "up to 50%".
The reduced rates kick in from today on international economy reward flights, and for bookings made from September 18 2019 on international premium economy, business class and first class reward flights (the delay is tied in with the increase in the number of points required for those premium bookings).
Here’s an example of how the total amount payable in taxes, fees and carrier charges will change for points-based premium cabin bookings on two popular routes:
|
Route (return) |
Premium economy (today) |
Premium economy (at 18/9/19) |
Business & first class (today) |
Business & first class (at 18/9/19) |
|
Sydney-London |
$924 |
$664 (-$260) |
$1,284 |
$904 (-$380) |
|
Melbourne-LA |
$793 |
$603 (-$190) |
$943 |
$703 (-$240) |
The savings for international economy class flights are less pronounced: expect a drop from $564 to $484 in taxes, fees and charges on a Sydney-London return trip, and $513 to $393 round-trip between Melbourne and Los Angeles.
Swings and roundabouts for points-based bookings, upgrades
The number of Qantas Points needed to book an international economy class fare will drop "by up to 10%" as of today. But if you'd rather travel in more comfort, it'll cost you "up to 15%" more points as of September 18, 2019.
Here's how that shakes out on the two key routes of Sydney-London and Melbourne-Los Angeles, based on round-trip travel.
|
Cabin class / route |
Sydney-London |
Melbourne-Los Angeles |
|
First class (today) |
384,000 Qantas Points |
288,000 Qantas Points |
|
First class (at 18/9/19) |
433,800 Qantas Points |
325,600 Qantas Points |
|
Business class (today) |
256,000 Qantas Points |
192,000 Qantas Points |
|
Business class (at 18/9/19) |
289,200 Qantas Points |
216,800 Qantas Points |
|
Premium economy (today) |
192,000 Qantas Points |
144,000 Qantas Points |
|
Premium economy (at 18/9/19) |
216,800 Qantas Points |
162,600 Qantas Points |
|
Economy (previously) |
120,000 Qantas Points |
90,000 Qantas Points |
|
Economy (from today) |
110,400 Qantas Points |
83,800 Qantas Points |
Domestic routes will be affected too, with transcontinental treks to Perth seeing the highest increases. All domestic routes will fall into one of these three categories.
|
Cabin class / route length (Figures in Qantas Points) |
Short (e.g. Sydney to Melbourne) |
Medium (e.g. Perth to Darwin) |
Longer (e.g. Melbourne to Perth) |
|
|
Business |
(currently) |
16,000 |
24,000 |
36,000 |
|
From 18/9/19 |
18,400 |
27,600 |
41,500 |
|
|
Premium |
(currently) |
- |
- |
27,000 |
|
From 18/9/19 |
- |
- |
31,000 |
|
|
Economy |
(unchanged) |
8,000 |
12,000 |
18,000 |
Also changing: the cost of an upgrade is also set to rise "by up to 9%" when requested from 18 September 2019.
This will impact longer international flights the most, with an economy to business upgrade on Sydney to London increasing from 120,000 points to 130,800 points, and discount business-to-first upgrades on the same flights needing up to 81,700 points, up from 75,000 points.
Here is a summary for classic upgrades on domestic routes from economy to business. Not included in this table are upgrades to premium economy on QF9/10 domestic sectors or upgrading from a classic reward economy fare, both of which will need more Qantas Points as well.
|
Cabin upgrade (Figures in Qantas Points) |
Short (e.g. Sydney to Melbourne) |
Medium (e.g. Perth to Darwin) |
Longer (e.g. Melbourne to Perth) |
|
|
Economy to Business |
(currently) |
10,000 (Red e-deal) 5,000 (Flex) |
17,500 (Red e-deal) 7,500 (Flex) |
25,000 (Red e-deal) 10,000 (Flex) |
|
From 18/9/19 |
10,900 (Red e-deal) 5,400 (Flex) |
19,100 (Red e-deal) 8,100 (Flex) |
27,200 (Red e-deal) 10,900 (Flex) |
|
Popular Oneworld Classic Flight Rewards, which are typically used to book around-the-world journeys with Qantas and its Oneworld partner airlines, will also increase. In first class, the cost will rise from 420,000 to 455,000 Qantas Points, and in business class, from 280,000 to 318,000 Qantas Points.
(A previous version of this story listed that these round-the-world rates were not changing. This was based on incorrect information supplied to Executive Traveller by Qantas Loyalty.)
What hasn't changed...
Qantas' decision to trumpet all this as "the biggest overhaul to the airline’s loyalty program in its 32 year history" sparked plenty of speculation and kicked the rumour mill into overdrive, so let's set the record straight.
The Qantas Frequent Flyer scheme isn't adopting the demand-driven 'dynamic pricing' model adopted by several international airlines, where the number of points needed for a reward ticket vary from flight to flight.
Qantas confirms there will be no change to the number of status credits needed for Qantas Silver, Gold, Platinum or Platinum One, or to the benefits these tiers provide; nor to the qualification levels for Lifetime Silver or Lifetime Gold (which remain pegged at 7,000 and 14,000 status credits, respectively).
Double Status Credits promotions won't disappear: some will continue to be targeted to individual members, while others will remain open to all Qantas Frequent Flyer members.
Chris is a a former contributor to Executive Traveller.
Qantas - Qantas Frequent Flyer
27 Nov 2014
Total posts 51
24 Apr 2012
Total posts 2431
Qantas provided us with incorrect information on that yesterday. Article updated.
Qantas - Qantas Frequent Flyer
18 May 2011
Total posts 233
75,000 Credit points for lifetime platinum! Some captains would have trouble reaching that many status points if they could earn them each time they were at the controls.
Qantas - Qantas Frequent Flyer
30 Aug 2016
Total posts 23
You’d probably have your own private Lear Jet if you were clocking up that many miles.
20 Jun 2019
Total posts 1
So let’s get this straight, the marketing geniuses at Qantas thought members would be impressed with them touting an unattainable 75,000 points earned level for lifetime platinum? By my maths that’s being a Qantas Platinum One level member every year for over 20 years?
11 Feb 2015
Total posts 3
But LTP wasn’t an option for you a few days ago. Nothing has changed for you.
05 Jan 2018
Total posts 56
prob easier to source unobtanium in bulk...
03 May 2013
Total posts 680
Mr Joyce 75000 SC’s for lifetime platinum is an unattainable insult. So sure in writing LTP exists but read the small print... unattainable for the vast vast majority. What a farce.
Qantas - Qantas Frequent Flyer
28 Oct 2011
Total posts 467
But that's exactly the point - it's supposed to be attainable by only a very few.
11 Mar 2012
Total posts 315
Well they're not just going to give that out easily.
23 Mar 2018
Total posts 21
I repeat when platinum life did exist for that short period it was only 28000sc. extraordinary to jump to 75k.
Qantas - Qantas Frequent Flyer
26 May 2014
Total posts 464
When was that ?
Qantas - Qantas Frequent Flyer
01 Apr 2017
Total posts 32
So actually not as horrible overall as it could have been... given QF record for "enhancements" and the trend with other FF programs in last 12 months.
Qantas - Qantas Frequent Flyer
25 Jul 2017
Total posts 3
Stupid and almost unattainable level of SC for lifetime platinum. Even 50,000 would be a huge ask....a stunt from Qantas right there and really just produces bad blood for most travellers. The rest, well eh - not much to see really. We knew they were going to slug us one way or another - more points again for premium seating requests. Who would have thought......
Qantas - Qantas Frequent Flyer
28 Oct 2011
Total posts 467
A small increase in points, but a substantial decrease in the cash co-payment. QF did some research earlier int he year (some AusBT readers were involved) and the question they asked was whether people would prefer more points+lower cash or vice versa. We now know which side won!
24 Dec 2013
Total posts 97
It is very easy for them to raise the cash surcharges again at any time in the future.
Qantas - Qantas Frequent Flyer
26 May 2014
Total posts 464
Does the cut in date for point changes on international flights mean bookings made before 18 Sept for flights anytime after that will be at the current rates ?
10 Jul 2018
Total posts 104
Economy rewards will require less points and less surcharges effective immediately.
Premium rewards will have higher points and less surcharges from 18 September 2019. Bookings made from now to then will still be at the old rates for both points and surcharges.
23 Mar 2018
Total posts 21
If you can get to 75K sc you certainly don't care about the lifetime level awaitin g you.
05 Dec 2018
Total posts 146
I'm happy with more award space opening. The points increase are modest (for business class), if in return it's much easier to get availability.
24 Dec 2013
Total posts 97
It would be impossible to confirm if they will in fact release more award space. Could be an empty promise for all we know.
Qantas - Qantas Frequent Flyer
06 Nov 2014
Total posts 357
Agree. Like when Cathay Pacific devalued they promised 20% increase in award seats. I haven't seen them yet.
Qantas - Qantas Frequent Flyer
15 Aug 2014
Total posts 23
Agree it will very interesting to see if at 10am on the 353 day (or ?365 day from 18/9) prior magic day of release to see if anything changes in J.
01 Apr 2014
Total posts 113
Agree - it's easy to say they will increase redemption availability across the network by XX seats, but the devil is in the detail. There really is no way to validate that, and comes down to what routes and dates they have extra seats available on.
26 Aug 2012
Total posts 44
Qantas - Qantas Frequent Flyer
17 Mar 2017
Total posts 16
75K SC for LTP?????
I wonder how many pax are close to that?
Air New Zealand - Airpoints
31 Oct 2016
Total posts 71
Hundreds, not thousands.
Qantas - Qantas Frequent Flyer
04 Mar 2014
Total posts 204
Most are in care homes...
Etihad - Etihad Guest
14 Mar 2019
Total posts 10
Hit Platinum status for the first time but will drop back to Gold. I get what I need from the LAX, DFW, SIN HK and LHR lounges at Gold anyway. With self serve these days at check in it hardly merits stretching for Plat and as for Lifetime Plat....
Qantas - Qantas Frequent Flyer
16 Nov 2017
Total posts 5
Lifetime platinum.. it's simple... Melb-Syd-Melb in economy every working day (240 -public holidays) for 16.25 years.... Looking at prices of about $325 return... a cool $1267500. I wonder if this is the equivalent amount of flying as BA gold for life?
British Airways - Executive Club
28 Mar 2014
Total posts 70
Just looked. BA LHR/CDG is about £150 return. Much cheaper!
Qantas - Qantas Frequent Flyer
25 Aug 2016
Total posts 10
I've been P1 for the past 5 years and I thought I was an important customer. Just shows how wrong you can be....
Qantas - Qantas Frequent Flyer
28 Oct 2011
Total posts 467
You are an important customer, because you fly a lot and bring in good revenue. But when you cease flying a lot, you cease to be as important. That's just commonsense.
Qantas - Qantas Frequent Flyer
25 Aug 2016
Total posts 10
Yes I know. But on that logic they should never introduce Lifetime Platinum at all since after 20 years of P1 I will cease flying and then also cease to be important.
18 Jun 2018
Total posts 1
Last week I booked Sydney Rome return in Business on Singapore: 232,000 points and only $210 in fees. QF is still lagging behind ….in the jet stream of SQ and other airlines!!!!
Singapore Airlines - KrisFlyer
02 Dec 2016
Total posts 47
I agree. SQ, Qatar, ANA, JAL, Emirates leave QF for dead.
05 Dec 2018
Total posts 146
I feel ripped off now with fee from Qantas.. Haha.
21 Jun 2018
Total posts 2
I’m getting ready to potentially book a Oneworld Classic Award in J - will book before Sept 18 to fly next year. Will I be charged 280,000 or 318,000?
07 Oct 2012
Total posts 1250
If you book it before Sept 18 it will be 280,000.
Qantas - Qantas Frequent Flyer
22 Jan 2015
Total posts 71
Looks like the QF booking page no longer displays points/SC earn, and the earning calculator is down too. Here's to hoping the earning table doesn't get quietly 'enhanced' at 12.30pm while everyone is out to lunch..
Qantas - Qantas Frequent Flyer
22 Jan 2015
Total posts 71
Both back up now. Seems to just be their calculation service that was down. No changes to SC/points earn for now it seems.
Qantas - Qantas Frequent Flyer
18 Aug 2014
Total posts 72
Smart Marketing Qantas, The light at the end of the tunnel just just got darker again..
Qantas - Qantas Frequent Flyer
02 Jul 2011
Total posts 1374
Exactly it's an encouragement for those on 40k racking up 5k per year.
Etihad - Etihad Guest
20 Jun 2019
Total posts 4
For lifetime Platinum 1, if my maths are right - about 25 continuous years of Platinum 1..
Qantas - Qantas Frequent Flyer
29 Jun 2018
Total posts 4
Agree the 75000 SCs for LT platinum is a farce
14 Jan 2019
Total posts 24
Absolutely true, a slap in your face. Olivia Worth needs to be frog marched out. She does not understand loyalty, probaly came from her partners backstabbing in Labor Caucus.
14 Jan 2019
Total posts 24
So outraged, I wont fly Qantas again unless I have to. Already have lifetime GOLD. But this is the final straw. The service is poor and getting worse in Business anyway.
Etihad - Etihad Guest
20 Jun 2019
Total posts 7
Think we have missed this
The cost of an upgrade is also set to rise "by up to 9%" when requested from 18 September 2019.
So we will be paying more for upgrades with points as an offset for Qantas to give away more economy seats.
Qantas - Qantas Frequent Flyer
22 Apr 2018
Total posts 4
75000 status credits for Lifetime Platinum status, what an absolute insult to those who showed loyalty to Qantas in the past, particularly when they had a choice of which airline they flew, some of which I know provided better service and overall experience.
15 Feb 2013
Total posts 163
Perhaps LTP should have been 42k - triple lifetime gold, and then still a stretch but at least attainable by people who have obtained platinum for a long time (or make it 28k but also a rule that you must have been platinum for at least 10 years as well). 75k should be lifetime Platinum One (perhaps that’s the “unpublished” benefit part).
09 Jan 2016
Total posts 43
So, the key change is it will cost MORE points to fly in any sort of comfort.
Qantas - Qantas Frequent Flyer
28 Oct 2011
Total posts 467
...AND substantially less money. They did some research earlier this year and it seems the majority of respondents said they would be happy to have a small increase in points cost provided that the dollar co-payment was reduced. Give and take.
26 Sep 2017
Total posts 38
25 Sep 2013
Total posts 1242
Disagree that the reduction in copay is “substantial”. The increase in points required is not insubstantial either.
Emirates Airlines - Skywards
11 Mar 2015
Total posts 190
like all airlines they are putting up the points when you can redeem a flight-30K more for business-50K more for first to London-this is the typical carrot and stick syndrome-again if you flew first class with QF you know it doesn't worth it!I learned it and will never waste my points on them again! those loosers who will-good luck!
30 May 2018
Total posts 7
So AMEX have just reduced their points earn by 25% and now Qantas increases premium seat point redeem by 15%!! Thats 40% total!! Farewell Qantas!! Ill be flying Emirates to Europe from now on.... especially with their 3 inches extra leg room!!
American Airlines - AAdvantage
15 Feb 2013
Total posts 44
Forget Emirates. Because of their alliance with Qantas, their frequent flyer program has gone from one of the world's best to one of the world's worst.
06 Jun 2017
Total posts 3
Lifetime Platinum at 72,000 SC is 6.25 times Lifetime Gold. An absolute insult to Platinum Guests. 36,000 is realistic and still high. Management have absolutely no idea, as anyone who can achieve 72,000 SC's will always be flying 1st Class any way. I have been Platinum every year since 2006. How to p... off your best clients. I don't believe Qantas has previously had a Platinum Lifetime. Just booked a ticket 1st Class to London return with Etihad. 1st business lost from me
Qantas - Qantas Frequent Flyer
28 Oct 2011
Total posts 467
Yes, I think you've exactly hit on the type of people QF has created LTP for. It's designed to only be achievable by a very small number of people who have probably spent a VERY large amount of money with QF over a lifetime.
07 Oct 2012
Total posts 1250
Yesterday, there was no lifetime platinum. Today there is a lifetime platinum, which you'll likely never get...
Etihad - Etihad Guest
20 Jun 2019
Total posts 4
more points to fly business, less points to fly economy....
Virgin Australia - Velocity Rewards
21 Mar 2017
Total posts 3
Prediction - Lifetime Gold threshold will increase to at least 25000 SC in a future"enhancement".
Qantas - Qantas Frequent Flyer
31 Jan 2016
Total posts 89
There I was saving points for a couple of 'around the world' tix in J, looks like I'll have to keep on saving just that little bit longer. NOT HAPPY QANTAS...!!!
Etihad - Etihad Guest
20 Jun 2019
Total posts 2
Here we go for QF flights
If you have points to use better book it now before Sept 18
SYD LHR
Premium Economy - 24,800 increase
Business Class- 33,200 increase
First Class- 49,800 increase
MEL LAX
Premium Economy- 18,600 increase
Business Class- 24,800 increase
First Class- 37,600 increase
American Airlines - AAdvantage
13 Jul 2015
Total posts 276
Those increases are actually a HUGE devaluation. Qantas already has one of the highest redemption rates for First and Business of any major airline, that is not a small increase either!
25 Sep 2013
Total posts 1242
Correct. This is a devaluation, pure and simple.
Etihad - Etihad Guest
20 Jun 2019
Total posts 2
Qantac CEO Alan Joyce said the update had been made in order to strengthen the program moving forward into the future.
“These changes are about making it easier for members to access those rewards and help to keep them highly engaged,” Joyce said.
REALLY?????? highly engaged when you can't get buss class avail and too much points required for 1 flight. WHAT A JOKE.
30 Nov 2018
Total posts 2
As someone who only uses points for upgrade rewards, these changes mean my points will devalue roughly 9% in September. Period. Thanks Qantas. Here’s hoping my upgrades come through over the coming months and I can book some more upgradeable flights before then so I can burn through my all my remaining QF points. Already shifting my earning elsewhere, later!
21 Jun 2018
Total posts 2
Sorry if silly question. But we’re only talking about QF metal aren’t we? Can still use QFFs on other OW or partner airlines at same rate?
Qantas - Qantas Frequent Flyer
28 Oct 2011
Total posts 467
You can still use points to book on partner airlines. There is a small change in points required. New table is on the website.
Qantas - Qantas Frequent Flyer
01 Apr 2017
Total posts 32
Will have to check if the website UX upgrades include showing the Fare Class when browsing & booking. QF behind others in this area. Important info when booking fares with plans to Upgrade.
Virgin Australia - Velocity Rewards
07 Sep 2013
Total posts 3
In case it hasn't been mentioned already, be very wary of the "More reward seats released for frequent flyers" part.
Cathay Pacific promised the same thing in conjunction with their huge Asia Miles overhaul (devaluation) on 22 June last year. In reality, award availability was cut drastically on most routes. To make up for this drop, and to fulfil the "more award seats" promise, they regularly charter "All Award Seat Flights" (flights that are only available with points redemptions) to obscure destinations in Japan. These flights are useless to most people but allow CX to effectively keep their promise of more available award seats.
I noted that Qantas recently chartered one of these "A330 Points Planes" (to get people familiarised with this product before the devaluation?), so my advice is be VERY wary of what they are planning next.
12 Dec 2012
Total posts 1029
At current earn rates, it's going to take me around 23 years to get LTP... T_T
09 May 2017
Total posts 36
hahahahaha LTP - funny joke Marketing
20 Sep 2011
Total posts 27
Why does your heart sink every time Qantas announces "enhancements" to the FF programme? Because you know that your BC seat is going to cost more or be harder to find :-( I wonder if the Classic Points Flights finder search page will improve???? Drives me crazy to see "BC seats available", when in fact they are mixed seats with half the journey in economy. 😱 That is NOT a BC fare.
16 Apr 2016
Total posts 4
My husband has got enough for the lifetime platinum - it is not impossible - he gets an average of 6k a year and very occasionally up to 10k - I just checked and he has 79k
01 May 2018
Total posts 10
Must be flying J or F to Europe/US at least once a month?
Qantas - Qantas Frequent Flyer
20 Jun 2019
Total posts 1
I’m a 20yo with exactly 1000 sc’s to my name. One day. I will get there.
Qantas - Qantas Frequent Flyer
24 Aug 2018
Total posts 6
How could Qantas have possibly have expected high demand today?
Etihad - Etihad Guest
20 Jun 2019
Total posts 1
My employer pays for my airline travels and I’m grateful to get any benefits I can from Qff point system.
Etihad - Etihad Guest
14 Mar 2019
Total posts 10
My needs are met with Gold. Showers and freshen up in London, Singapore, HK, LAX. Whether a gold or Plat is irrelevant.
Qantas - Qantas Frequent Flyer
20 Jun 2019
Total posts 1
I think it is what i expected, the benefits are going to non frequent flyers who earn their points through credit cards & partners and want to secure flights with points. That's where the money is for Qantas. For the very loyal Qantas flyers it's going to cost more points to upgrade flights, but as the press release said, the Loyalty Program made more profit than Qantas International so you can see where their focus is. I was excited about Lifetime Platinum being on the table but at 75,000 SC, as mentioned by a previous contributor thats 20 years flying at Platinum One. I started flying with Qantas in 2001 after Ansett when under, pretty much went straight to Gold, last 5 years at Platinum & this year will be Platinum One. Lifetime Platinum is really something they don't want to give away, and seriously if you can obtain 75,000 SC its not something you would be even thinking about. You're a great airline Qantas and I'll continue to fly with you, but think about where you started, people who spend their time in the air is what got you to where you are
30 Oct 2014
Total posts 13
This "enhancement" makes the recently devalued American Advantage points for premium travel seem much better- 85,000 miles for J from South Pacific to Europe and much lower fees.
07 Oct 2012
Total posts 1250
On points v points spending basis yes... But if you are Australian based, you have many more options (and often very cheaply or free) to obtain QF points over any potential AA earning options.
Qantas - Qantas Frequent Flyer
21 Jan 2014
Total posts 319
I like the fact they have reduced economy points required and increased available seats,, great for families who would generally miss out. I just hope some of the extra seats that become available aren’t Jetstar seats, they weren’t specific on whether it was actually QF seats.
15 Mar 2018
Total posts 92
American Airlines - AAdvantage
17 Oct 2017
Total posts 3
Is this uptick in availability only for QF frequent flyers or also for OneWorld partner airlines as well?
Etihad - Etihad Guest
27 Feb 2019
Total posts 2
The maths and a move from Sydney to Europe says I should switch to British Airways. 75,000 lifetime platinum. It’s more attainable to start fresh with a more realistic program. Good bye to the Kangaroo. I’ll miss lots of things ... the lamb and mint pies but these changes make Qantas pretty unattractive right now
14 Jan 2019
Total posts 24
14 Jan 2019
Total posts 24
I was booked in Business on a Qantas A380 flight to USA and they cancelled the flight and me on another airline, whose seats, service and lounge were very sub standard. They they wont give me my points of SC. They like to piss off customers
Etihad - Etihad Guest
20 Jun 2019
Total posts 4
Checking on availability of points flights in economy.
American Airlines - AAdvantage
15 Feb 2013
Total posts 44
Watching the news a couple of days ago really gave me a laugh - a woman said "I've never been able to use my points when I want" - well hello! That was never the idea of frequent flyer programmes anyhow. It was supposed to be a way for airlines to get rid of unsold inventory. I've never had any problems getting flights at the last minute with most airlines (inside 24 hours of departure) and I've always needed to be flexible with my travel plans and destinations and don't expect to be able to do it in peak seasons.
Qantas - Qantas Frequent Flyer
15 Aug 2014
Total posts 23
Just checked this morning Heathrow - BNE via Hong Kong BA 27 then QF 98, J class, points have increased taxes are the same as last week one way 457.42 pounds
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