Video & review: Qantas' in-flight wireless iPad system in action

Qantas is running the world’s first trial of the iPad as an in-flight entertainment system with movies and music streamed to each device over Wi-Fi, rather than being stored on the tablet itself.

The ‘Q Streaming’ system is built around Lufthansa’s BoardConnect technology, which Virgin Australia and its US sibling Virgin America will roll out later this year – so in more ways than one, this is a sneak peak at the future of in-flight entertainment.

Australian Business Traveller took to the skies to try it out.

You can sit back and watch our video of Q Streaming live in action (above), or scroll through this article for a closer look at how the in-flight iPad system works (or, you could do both... and why not?).

Qantas is running its Q Streaming iPad trial throughout February on a single Boeing 767 which will be scheduled across a variety of routes, from short Sydney-Melbourne-Brisbane runs (what Qantas calls the ‘triangle route’) to the five-hour trek between Australia’s east and west coasts.

Qantas chose the Boeing 767 for the pilot iPad system because it lacks individual per-seat video: there’s just a few small screens in the bulkhead and hanging from overhead.

If you’re a real aviation geek, the aircraft rego to watch for is VH-OGH, but Qantas isn’t laying out what specific flights it will be on – this is a bit of ‘surprise and delight’ at the gate.

When passengers in both business class and economy board the plane they find an iPad 2 sitting in the seat pocket: screen cleaned, battery charged and ready to go.

(Well, that's how it will be on a morning flight... as the day progresses you can expect the screen to get a bit smudgy, although there's plenty of battery life to last the day.)

That means one tablet for each of the aircraft’s 254 seats, and there are a dozen spares on hand for each flight.

Each iPad is enclosed in a simple case with a headphone socket to convert the iPad’s standard audio jack to a two-pin connector to suit the supplied headphones.

The iPad’s camera is covered with a small sticker bearing the seat number to which the tablet has been ‘allocated’.

When switched on, the iPad launches straight into a welcome screen which hides all standard iPad apps and exposes only the Q Streaming app.

To connect to the 767’s Q Streaming network and content server, enter your seat number.

Each iPad connects to one of five wireless access points, fitted in ceiling compartments running down the right side of the cabin.

Content is divided content into four categories – TV, music, prerecorded radio-style programming plus shows to keep the kids occupied.

Of course there’s rooms for additional types of content such as movies, ebooks, games and travel information, along with interactive features like in-seat ordering of food, drinks and (on international flights) duty-free shopping.

The Feedback tile launches a survey to poll passenger opinion on the system, as well as what types of technology they usually travel with and other content they’d like added in future.

Some of the Q Streaming menus run several layers deep: for example, tapping TV reveals programming categories such as documentaries, comedy, drama and travel.

Tap any of these and you can see the specific shows on offer.

Another tap takes you to a list of available episodes for each TV series.

In most cases there’s also a synopsis screen describing the show.

It’s all very much what you’d expect on a conventional in-flight entertainment system, but done with simple taps and swipes and delivered right into your hands.

Transparent on-screen controls let you pause, forward and rewind video as well as manually ‘scrub’ forwards or backwards to specific points in the programme.

This control panel appears when you tap the screen and fades away a few seconds after being used.

The selection of MP3 music works much the same was TV shows: choose an album, click play, then sit back and listen.

Speaking of listening… if you find yourself on the Q Streaming 767, do your ears a favour and plug your standard iPod or iPhone earbuds into the headphone jack (either of the two sockets will do, because both carry stereo).

You’ll be rewarded with richer, crisper and punchier sound compared to the Qantas-supplied headphones, even though these are the same ‘noise-reducing’ headphones as seen on trans-Tasman and coast-to-coast flights.

(Also, don’t try to remove the double-prong headphone adaptor: it’s glued to the iPad to ensure the tablet’s own speaker is disabled.) 

If you're sitting in economy, the tricky bit is trying to fit the iPad onto your tray table at the same as any meal or snack. Even thought the case doubles as a back-folding stand it's a very tight fit.

Passengers at the pointy end have things a bit easier, as they can fold back the case's cover and slide it into the seat-back pocket so that the iPad hangs down.

It's far from an ideal fix but once again, this is trial & testing territory and Qantas is already well aware of this situation.

The Q Streaming app also has a  search function to scour the available content.

BYO iPad, but not Android

Qantas says it will make the Q Streaming app available for free on Apple’s iTunes store in the middle of February, so that passengers can use their own iPads and iPhones for the final two weeks of the trial.

Windows and Mac laptops will also work, provided they’re running Microsoft’s Silverlight software.

A Qantas spokesman told Australian Business Traveller that  an app for Android tablets and smartphones is also being developed by Lufthansa, however this won’t be completed until after the current trial ends.

David Flynn

David Flynn is the Editor-in-Chief of Executive Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.