Singapore Airlines: no plans for business class amenity kits, pyjamas

Except that their lounges are mediocre, even the new look ones.  No comparison to the ones run by Cathay and Qantas. And the food is pretty average too

what 'works' for one airline, doesn't neccessarily work for others.. SIA does what works for the majority of its clientelle that matter to them ;)  same goes for other airlines

really an odd way to look at things - in reality by not providing the same level of service as other carriers in terms of amenities and things like lounges they simply reduce the perceived value of their product in the eyes of the consumer.

in the past they may have gotten away with this through the  level of onboard service and F&B but that has really slipped of late in business.

I think when people start paying 8000 - 9000 dollars business class airfare, people would start to look at finer things like better food and better service. These amenity kids and pjs aren't that expensive relative the airfare.

Why not?

I see the logic with respect to amenity kits. Frankly, the high end skincare products are things which are unnecessary and I only ever use the lip balm (and new planes have higher cabin pressure and humidity these days, reducing the necessity of even that), so keeping skincare products in the bathroom makes sense to me (although the drawback is that it does increase the time of the average lavatory use). That said, non-skincare parts of the amenity kit like a pen (for filling out forms), eyemask, sleep socks and earplugs (especially on older, louder airframes) are pretty important to me too. Perhaps SQ should just adopt for a simpler, bare-essentials amenity kit and keep the skincare stuff in the bathroom (maybe a chapstick in the amenity kit too).

But the pajamas? They greatly improve the comfort of sleep, help the passenger feel cleaner (and keep their clothes cleaner), and on a carrier which flies some of the longest flights in the world I'd think that having PJs is a complete no-brainer. Come on SQ, if VA and Qantas can offer PJs, so can you.

The amenity kit and pjs don't really sway my decision to fly one carrier over another. The amenity kit I collect all end up in a shelf in my walk-in closet, generally unused. The pjs I find more useful as it's more comfortable to wear in-flight and allows your clothes to remain fresh and less crinkled when you arrive at your destination. Furthermore, I enjoy wearing them at home too!

Almost every airline give amenity kits EK been the best. People see these as a reminder of the flight and airlines is bit like free advertising. Sending it right to the traveller home. Is so wired SQ answer in such a big headed way. I have a room full of these they are a nice collections from other airlines. 

Perhaps they should cancelled for first class then? Why they give for suit or first class! 

If you use this logic why get any free slippers, socks, eye mask. ? I just travelled on J SQ business. 

Why sq   Waste millions on tv or bill board advertising? Everyone knows Singapore girls. 

Anyone else think the same. 

Understandable to not provide PJ's in J but no amenity kits?!! really??

Wait. Aren't amenity kits are being handed out on Singapore AIrlines Economy and Premium Economy Class for all overnight Australian service?

It is a shame they dont give out any PJ's in J but I am very fortunat to be part of solitare club so as a general rule I can get the PJ's. 

The amenity kit is a missing factor but the bathroom is very well stocked so they cancel each other out 

Disappointing that SQ doesn't have kits in J given that even Air France gives me an amenity kit (tho no pjs) on the 1 hour hop between CGK and SIN in PE, but it's not that big a deal.

This completely flies in the face of SQ priding themselves on being a carrier of distinction.

I am flying with them in january for the first time. Flying from Brisbane you get the old angled seats and now I find that there are also no amenity packs, I presume that there are toothbrushes etc to be had in the bathrooms, and no PJs on the overnight flight. I always change into the PJs as I like to arrive feeling neat and tidy and not all crushed. Means I need to take more on board with me. This was an opportunity to maybe woo me from Qantas but sounds like Qantas is safe.

EK dont provide amenity kits during daytime flights. Fly with them on 7am flight PVG-DXB and no kit, which is silly seeing that you are up at 4am to get to PVG airport, and then if the connection is another long haul during the day you still get one.

I think this a great example of Singapore Airlines who 'don't get it'.  Mr Tan Pee Teck comment focuses purely on the consumed experience.  What SIA foolishly forgets is one of the most important elements of Services Marketing; the ability to tangiibise the intangible. Most of us road warriors and our families can always fondly remember a trip or experience when having those old ammenity kits around home.  Singapore Airlines? Great experience but they are quickly forget when you walk off their aircraft.

Really longed for a little bit of luxury on a midnight flight out of Mumbai back to Melbourne. Coupled with the fact their "bed" was one of the most uncomfortable experiences I've had, it was money wasted.  Being pinned down to the bed by the massive belt that held me in place rather than a slack seat belt was horrible.  No sleep = a very disappointing experience.  Having a seat wide enough to fit two of us is no trade off for a good night's sleep.

And on the Mumbai midnight departure, they could have saved bucket loads in serving us a full, 3-4 course meal at midnight when all we wanted was a few pieces of fruit and some peppermint tea to relax.  Seriously, why even include a huge meal when breakfast at the other end would have been a better idea.

Having just travelled Singapore airlines business class i cannot agree with the reasons to do away with amenity packs and pyjamas.

Was the food better-No

Were there adequate amenities in the toilet Eg toothbrushes-NO

Mr Tan Pee Teck, you are wrong, the food is no better, the service is no better.

In fact talking to other passengers the experience was worse.

We the customer are not fooled-you have done away with these extras to save money-nothing else

For me it is back to Qantas and other airlines that care about business class passengers

Also the business class product is too different for SQ dependent on the aircraft like A380 and A330 this is Disappointing. The price of the ticket is the same. 

Does Mr Tan notice that? Or he feels is no different? 

I think no amity kit is simply wrong for business for what ever reason. 

Can someone please advise if I have to pack my toothbrush and travel toothpaste, can not believe I am even having to ask this question on a business class flight but I hate not brushing my teeth

Pack your toothbrush as the flights I was on only had enough for half the business class passengers

The lack of PJ's on SQ does absolutely annoy me because I often forget to pack a pair in my carry-on.  It's no fun rushing from a meeting in Singapore to an overnight flight and realising you'll be sleeping in your suit trousers and undershirt :-(

Andrewg obviously an employee of SQ

Nothing has improved-in fact food is worse and service bad,

The A330 bed when down-you are actually sleeping on the floor and not flat bed

For me the pouches and cases come quite handy to put all the essentials in one place for subsequent travels. For example in one of the pouch I will put all the cords and charger necessary for my laptop or a battery pack with the cords for those airports not fitted with readily available powerpoints.

I recently flew Turkish Airline long haul (SIN-IST) in economy nonetheless. The Economy amenity kit wins over SQ business "amenity" pouch handsdown. (TK had slipper, socks, ear plugs, lip balm, toothbrush in a niche Chopard zip bag).