Same thing happened to me this week. I applied for a chargeback with my credit card company which was approved within several days. AMEX to the rescue!

Thank you everyone for your input and suggestions. Here's the update: Air NZ said that because I had booked my ticket through a travel agent, I have to go through the travel agent to make any changes / apply for compensation. So I informed my travel agent and they inquired Air NZ (a very round ab...

Long time lurker, first time poster. I'm in need of some advice.I have a J booking from SYD to LAX via AKL with AirNZ and due to their 787 maintenance schedule the SYD to AKL leg has changed aircraft to A320 and as such we have lost our J seats and put into economy. AirNZ is offering $200NZD or $...