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First look: Virgin Australia opens new Adelaide Airport lounge
Feb 23, 2021, 06:24 PMWell, I think we've found VA's new slogan: Almost... They've created a lounge that's almost refined, almost functional, almost well-provisioned, and almost contemporary. They put almost enough money into a lounge that almost meets expectations. Don't get me wrong, a bit more investment could turn...
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Will the new Virgin Australia 2.0 join Star Alliance?
Jul 25, 2020, 03:37 AMAlliance dynamics are changing, and alliance partnerships aren't what they once were. There's a lot more freedom to explore bespoke partnerships--the Air New Zealand - Cathay tie-up comes to mind. If VA did join *A, I'm not convinced they would have to give up all their other partners, even Delta...
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Could the new Virgin Australia be more like Virgin America?
Jun 17, 2020, 06:36 AMVirgin America was always style over substance; while they managed to provide onboard service on some routes that was ever so slightly better than other US carriers, that is a very, very low bar to clear. They were never competitive in the transcontinental markets, and lacked the basics which fre...
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Virgin Australia's free Silver, Gold, Platinum status extension
Mar 19, 2020, 03:22 PMIt will be interesting to see how the status extension really factors in with requalification and the SC gift. Will the expiry of status credits be paused along with the year-long status extension? How will status requalification be calculated over the two-year validity period? I think we need mo...
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Virgin Australia could launch a paid Velocity subscription service
Nov 12, 2019, 05:29 AMHere's a thought, and I know it's an unfamiliar one for Velocity staff--how about making tangible benefits improvements to the status tiers you have, rather than devaluing the proposition for your most loyal customers? The Velocity buyback means that VA has a greater vested stake in these benefit...
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Former VA LAX regulars, where are you going?
Aug 25, 2020, 05:21 AMLet’s speculate wildly...With Bain’s acquisition now all but certain, it looks as though VA’s 777s are not long for this world. As has been mentioned in previous threads, with no 787s on order to replace them, it could be some years before long haul flying resumes. When do you t...
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What next for Velocity elites?
Jun 28, 2020, 09:45 AMWe don't know much about what VA 2.0 looks like, but we do know that leveraging Velocity and customer segmentation are priorities for Bain. Benefits will change, status will change. What do you think Velocity elites will lose, or gain in the transition? What would you like to see added? When the ...
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Failed to lie flat Qantas Business Seat
Oct 10, 2019, 10:16 AMWith due respect to Matt2, nonsense. You paid for an experience you did not receive, and you deserve to be compensated for the inoperative seat. Generally, this would either be cash, a travel certificate, or QF points. A quick review on Flyertalk indicates good success when trying to claim compen...
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Family Pooling Funny Business
Feb 11, 2019, 10:23 AMJust before my departure from the States, I reconfigured the family pooling to direct excess status credits into credit-deficient accounts—your basic family pooling optimization. Normally, I’ll do this about a week before the ticket starts, but this year—as last year—I end...
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Now Virgin Australia is cracking down on hand-luggage
Dec 08, 2018, 08:04 AMBesides the quite transparent lie that this is about operational performance (if it were, they wouldn't have needed QF to do it first), does anyone know if this is being implemented for J and status passengers? Loyalty is a two way street, and I would think that VA would be doing all it could to ...