Qantas: how many times can they stuff it up?

Rather than set out the facts here I've put in a link to the story of a weekend in Melbourne ruined by complete incompetence on the part of Qantas. Not a business trip but the same principles apply. Including the woeful offers of "compensation". Do cut and paste to your browser.

https://www.stuff.co.nz/travel/travel-troubles/133214626/melbourne-girls-trip-ends-in-tears-after-qantas-botches-flight-booking

I am glad to see the women declined the offer by Qantas as this would mean they accepted the compensation offer and generally are not able to claim anything further.

The amount of times me and my family have been screwed by QF, i go out of my way to spend more $$ to fly another carrier and end up happier. This is a company that just makes you angry thinking about the brand name let alone actually flying it.

Their customer service has really become abysmal. And the lack of training they provide to staff is just odd. So frequently you are asked to speak with people who are either not empowered to resolve any issue or they don’t havethe appropriate skills to do so.

Recently flew to Tokyo with JAL, however the ticket was purchased with Qantas points on the QF website. When I went to check in at the JAL counter, they said they could see the booking, but Qantas hadn't ticketed it properly, so they couldn't check me in. I was asked to go to the Qantas Service Desk for them to sort it out. The lady there was cold, didn't smile once, hardly looked up from her keyboard - and really couldn't have cared less. This once great airline is an absolute disgrace. The service on board JAL - even in economy was next level. A snack before main meal service, then at lunch time there were 3 appetisers, the main course, miso soup and free drinks. There was also a second hot meal service before landing. All of this in an 8 abreast economy cabin on a Boeing 787-9, not 9 abreast like Qantas. Take note Qantas, you've been left for dead.

As soon as I got lifetime gold I left Qantas for one world partners. QF is so far behind its embarrassing.

Now with Virgin Plat I can pick and choose and I can guarantee it ain't QF

Ryan K, I had similar experience with ticketing except this time stranded in Edmonton (Canada) and no Qf ticketing desk. Exact same problem - had email with confirmed ticket and PNR but Westjet could not check me in. Westjet agent said its clearly their fault, not ticketed correctly and spent 3 hours on the phone advocating for me with Qantas who tried every trick to wiggle out of it and force me to buy new ticket. Missed my original flight and the next two, finally got in last flight out. At one stage Qf said taxes werent paid and tried to collect another $12 in taxes on a $5000 ticket. Westjet agents said they have never seen anything like it. Six months later qantas gave 10,000 points compensation

Bring in EU style penalties, that'll sort out Qantas.

In reply to tommyguns quote " how many times can they stuff it up " the answer is simple. They have been stuffing it up for years now so will only continue given the way the Board treats QF customers.

Pick a number between 1 and 10000000 , there's your answer !😉

Exactly, overnight all this BS would be sorted!

Me too. How funny is it that the day after you get their big reward for millions of miles of loyalty.....we rush out the door to go to any other carrier we can find.