Call them and listen to their adds for an hour. Fine, I have hands-free and meantime been doing something else. But come on – AN HOUR!!! This is 12.5% of WHOLE WORKING DAY! This is what they call service today.
It is taking longer and longer to get through to Qantas even as a first class passenger I waited 40 minutes .they should ask are you first ,business or economy and priorities should be be made
It does, but they tend to call you back at very inconvenient time when you in toilet for example. And for sure you will not have handy all those booking reference and other stuff.
Serg
Serg
QFF
Member since 12 Apr 2013
Total posts 1,010
Was listening to Qantas rubbish for an hour.
Serg
Serg
QFF
Member since 12 Apr 2013
Total posts 1,010
Call them and listen to their adds for an hour. Fine, I have hands-free and meantime been doing something else. But come on – AN HOUR!!! This is 12.5% of WHOLE WORKING DAY! This is what they call service today.
Merc25
Merc25
Qantas - Qantas Frequent Flyer
Member since 29 Jun 2013
Total posts 317
Yeah I agree Serg
It is taking longer and longer to get through to Qantas even as a first class passenger I waited 40 minutes .they should ask are you first ,business or economy and priorities should be be made
sgb
sgb
Emirates Airlines - Skywards
Member since 30 Nov 2015
Total posts 419
Gee, Economy passengers would probably miss their flight on that scenario.
Serg
Serg
QFF
Member since 12 Apr 2013
Total posts 1,010
Waited for an hour and a half and gave it up. It is plainly ridiculous.
mviy
mviy
Member since 05 May 2016
Total posts 322
They prioritise the phone wait times based on your status with the frequent flyer program not the fare class you booked.
Merc25
Merc25
Qantas - Qantas Frequent Flyer
Member since 29 Jun 2013
Total posts 317
Thanks Mviy
That is Ridiculous to treat a first class passenger below a FF no wonder they are losing premium customers
Doubleplatinum Banned
Doubleplatinum Banned
Qantas - Qantas Frequent Flyer Platinum
Member since 07 Feb 2013
Total posts 431
Hardly
TheRealBabushka
TheRealBabushka
Member since 21 Apr 2012
Total posts 2,058
Did you not try the call back service?
I found it to work quite well.
djcz
djcz
Qantas - Qantas Frequent Flyer
Member since 28 Feb 2014
Total posts 130
Do love the call back service! I did call today around about 11am and got answered within 15-20 which I was pretty surprised about.
Serg
Serg
QFF
Member since 12 Apr 2013
Total posts 1,010
It does, but they tend to call you back at very inconvenient time when you in toilet for example. And for sure you will not have handy all those booking reference and other stuff.
obanpointer
obanpointer
Qantas - Qantas Frequent Flyer
Member since 08 Jun 2014
Total posts 318
I often seem to be answered quicker by the call back than holding on line!
obanpointer
obanpointer
Qantas - Qantas Frequent Flyer
Member since 08 Jun 2014
Total posts 318
I often seem to be answered quicker by the call back than holding on line!
pab2025
pab2025
Member since 25 Jun 2012
Total posts 133
I am on the phone with BA and have been on hold for 49 minutes, this is the 3rd time calling them.
They are all the same.
sgb
sgb
Emirates Airlines - Skywards
Member since 30 Nov 2015
Total posts 419
Not with my direct number to Emirates in Melbourne. No problems there.