DCW I like your attitude and that's certainly the way things should be from a customer perspective however I do remember a particular domestic flight where I and the other three members of my family were full fare QF J passengers (booked in advance, not last minute) on a morning flight in an A330. The J cabin had half a dozen uniformed Jetstar cabin crew seated in it, obviously paxing on duty travel. Some time after they were served the hot breakfast and no food coming near us, I asked a flight attendant when our breakfast would arrive. I was told they had none left. They gave all the breakfasts to staff (even serving them first) and not to the full fare passengers!
I highly doubt that! Sounds absolutely untrue and is not policy. It would never happen
It could have been an operating crew member on duty travel to operate a QF long haul service. Crew on duty “must ride” to avoid delaying another service.
As someone that flies staff travel, I can confirm that staff are only allocated seating at check-in AFTER Qantas has processed upgrade requests from bronze FF. Frequently, there will appear to be enough premium seats available only for them all to disappear 24 hours before the flight. Whether a upgrade request is confirmed is a commercial decision (presumably with many complex factors) and has nothing to do with there being staff wishing to travel.
Regardless of status or whether or not an upgrade request is in the system, the customer should always come first. No staff member should be in a higher level of cabin unless there are not enough customers to fill the seats in that cabin.
as an ex employee who is eligible for J if available, I now only book J using FF points because these days your rarely get upgraded due to so many pax using points. The complaint problems mentioned here would be solved if they just did away with upgrades using points and if you want business you have to actually pay the airlines money for it!!lol
Tend to agree, except of course when I am trying to upgrade! But yes, it is a pain when airlines fill the premium cabins with points or comp upgrades when you know the people around you have not paid anything like you have to be there.
Anyone know what QF policy or practice is regarding who gets a J domestic seat in preference? I'm P1 flying 120 x per annum and didn't get my domestic points upgrade this week, but a QF staffer was seated in J. Thoughts / insights from anyone?
[/QUOTE]
They should have swapped you. Customers should always come first.
Anyone know what QF policy or practice is regarding who gets a J domestic seat in preference? I'm P1 flying 120 x per annum and didn't get my domestic points upgrade this week, but a QF staffer was seated in J. Thoughts / insights from anyone?
A
It could have been an operating
crew member on duty travel to operate a QF long haul service. Crew on duty “must
ride” to avoid delaying another service.
[/QUOTE]
Yes, but they should have swapped them over - put the customer in J and the staff in Y.
DCW I like your attitude and that's certainly the way things should be from a customer perspective however I do remember a particular domestic flight where I and the other three members of my family were full fare QF J passengers (booked in advance, not last minute) on a morning flight in an A330. The J cabin had half a dozen uniformed Jetstar cabin crew seated in it, obviously paxing on duty travel. Some time after they were served the hot breakfast and no food coming near us, I asked a flight attendant when our breakfast would arrive. I was told they had none left. They gave all the breakfasts to staff (even serving them first) and not to the full fare passengers!
I highly doubt that! Sounds absolutely untrue and is not policy. It would never happen
As someone else commented - what are the rules/policy and what actually happens can be two different things.
It really happened. I still have the QF branded tea towel that the cabin manager used to wrap a bottle of sparkling in as a takeaway to try to atone.
My information is several years old (don't know if this is still the case). My understanding is that certain roles in the company have certain entitlements (as some have alluded to in relation to the EBA).
At the time my friend was in senior management, he was "positive space business class, upgrade to first" on duty travel overseas. Positive space meaning they would "reaccomodate" a revenue pax in order for him to fly J for work purposes.
If you think about it, senior execs in other companies would be entitled to J, so this does make sense. He would often fly in for meetings, with the ability to sleep on the plane and show up ready to do business of value.
I also have no issue with pilots positioning being up the front. I'd rather have them rested!
All that being said, I do roll my eyes when I see cabin crew in J on a one hour flight.
The idea that people (who have not paid for an upgrade seat) object to staff on duty getting a decent seat before their next gig to me seems a bit 'entitled' to say the least.
It should always be customers before staff.
It's never a good look when an upgrade is knocked back only to see a staff member in a higher cabin.
Parishiltons - could you explain your take on why "it should always be customers before staff?" including (it would seem) if that staff member is positioning to another location to start their work day, opposed to someone who has amassed loyalty rewards points and have not paid for a ticket? (hence there is no obligation by the company to provide the upgrade, yet the passenger feels entitled to it?) Especially given the constant shift work and circadian rhythm changes these flight crew have to experience for their working lives?
To Patrickk, I am not in the aviation industry, however I work in the medical field. I was reading the posts and reflected that these passengers seemed to be very entitled, and self-focused and unable to think about the staff whom might be travelling to start their work day of operating a plane, or running a cabin smoothly. Your original comment made me chuckle. I receive the same sort of 'entitlement' from patients and it infuriates me.
Hi, does anyone have the phone number for the Qantas IT department so I can get my staff travel working from the USA? The 13X xxx numbers don’t work from the USA!!!!
aklrunway
aklrunway
Qantas - Qantas Frequent Flyer
Member since 09 May 2011
Total posts 180
I highly doubt that! Sounds absolutely untrue and is not policy. It would never happen
qfulf
qfulf
Member since 07 Feb 2011
Total posts 1
It could have been an operating crew member on duty travel to operate a QF long haul service. Crew on duty “must ride” to avoid delaying another service.
parishiltons
parishiltons
Member since 18 Sep 2015
Total posts 27
Regardless of status or whether or not an upgrade request is in the system, the customer should always come first. No staff member should be in a higher level of cabin unless there are not enough customers to fill the seats in that cabin.
parishiltons
parishiltons
Member since 18 Sep 2015
Total posts 27
Tend to agree, except of course when I am trying to upgrade! But yes, it is a pain when airlines fill the premium cabins with points or comp upgrades when you know the people around you have not paid anything like you have to be there.
parishiltons
parishiltons
Member since 18 Sep 2015
Total posts 27
They should have swapped you. Customers should always come first.
parishiltons
parishiltons
Member since 18 Sep 2015
Total posts 27
It could have been an operating crew member on duty travel to operate a QF long haul service. Crew on duty “must ride” to avoid delaying another service.
Yes, but they should have swapped them over - put the customer in J and the staff in Y.
parishiltons
parishiltons
Member since 18 Sep 2015
Total posts 27
I highly doubt that! Sounds absolutely untrue and is not policy. It would never happen
As someone else commented - what are the rules/policy and what actually happens can be two different things.
It really happened. I still have the QF branded tea towel that the cabin manager used to wrap a bottle of sparkling in as a takeaway to try to atone.
webguy
webguy
Qantas - Qantas Frequent Flyer
Member since 09 Oct 2017
Total posts 3
My information is several years old (don't know if this is still the case). My understanding is that certain roles in the company have certain entitlements (as some have alluded to in relation to the EBA).
Gee_Louis
Gee_Louis
Member since 16 Dec 2017
Total posts 1
Parishiltons - could you explain your take on why "it should always be customers before staff?" including (it would seem) if that staff member is positioning to another location to start their work day, opposed to someone who has amassed loyalty rewards points and have not paid for a ticket? (hence there is no obligation by the company to provide the upgrade, yet the passenger feels entitled to it?) Especially given the constant shift work and circadian rhythm changes these flight crew have to experience for their working lives?
To Patrickk, I am not in the aviation industry, however I work in the medical field. I was reading the posts and reflected that these passengers seemed to be very entitled, and self-focused and unable to think about the staff whom might be travelling to start their work day of operating a plane, or running a cabin smoothly. Your original comment made me chuckle. I receive the same sort of 'entitlement' from patients and it infuriates me.
Perthie2
Perthie2
Member since 16 May 2018
Total posts 1
Hi, does anyone have the phone number for the Qantas IT department so I can get my staff travel working from the USA? The 13X xxx numbers don’t work from the USA!!!!