I am flying with Qantas (QF26) on 8 Jan 2018 departing from Haneda Airport. Unfortunately, the flight was delayed for almost 4 hours.
I feel there has been a dramatic drop in the level of
customer service provided in Qantas Business. There was no food menu provided in
flight. In addition, due to flight delay for 4hrs, supper was not served.
Breakfast was served approximately 2.5hrs before arrival time. Again no
breakfast menu was provided for business class. The air crew does not even
provide the option to have other drinks other than the normal tea and
coffee, knowing in business class, there are other options such as hot chocolate and all the other types of tea options which would be on the menu. In short, we are
just told “do you want tea or coffee?” In addition, the breakfast option
available is appalling. I was served a Croissant wrapped with ham and cheese and
a fruit salad. The plates are neither
served on a tray nor a table cloth was provided. I felt exactly like I’m paying
business class fare and in return obtaining an economy service.
When the breakfast plates were taken away,
there was completely no follow up by the aircrew as to whether we want any
additional drinks. In short, the aircrew were to eager call it a day. I’ve
been taking Qantas for so many years and the Qantas service that I experience
today is so far inferior to the Qantas that I experienced before.
I am planning my next trip to Europe during Easter Break, which airlines business class would you recommend?
I am planning my next trip to Europe during Easter Break, which airlines business class would you highly recommend?
Qantas J class is nice...On the A380 you get to either share lavs with premium economy passengers or on the A330 you get a whole one lav to 30 odd business class passengers.
Qantas J class is nice...On the A380 you get to either share lavs with premium economy passengers or on the A330 you get a whole one lav to 30 odd business class passengers.
Have flown Qantas & Singapore Business recently - Qantas was good, but Singapore was just a bit more polished. Had no problems accessing a toilet when needed on my most recent QF A330 flight :)
Am sick of QF too. Bought last time a $4k return ticket SYD-SIN - first a330 had only one lav and service was average at best and second flight had old J configuration: that’s why - no thanks QF, I am spending my hard earned $ with some other airline that provides better value and better customer service
All I can stay is shop around try elsewhere if you’re unhappy.
This is the best advice! I spent about a year winding myself up that QF were not meeting my expectations and then complaints would fall on deaf ears with a standard response "we'll pass on your feedbak" etc. So now I do my minimum 4 QF flights to meet membership criteria and spend the rest of the year flying other OW carriers that I enjoy.
I found the service on the flights in to Asia economy standard and the catering was revolting. I don't know what that egg concoction is that they call a 'cafe breakfast' but that was rancid. But too bad if you're still hungry afterwards, because the best they will offer is some nuts or a Weis bar.
My wife and I flew Qantas Syd-Haneda return Business in October, and Qantas Sydney-Beijing return Business over the Xmas-New Year break, and both times we observed the planes were definitely of the older variety.
I get that these routes probably aren't as "important" to Qantas as say Sydney-LA or Sydney-London, and the business fares are pretty reasonable ($4K per to Japan, and $3K per to China), but is this a common Qantas practice? Using their older planes on these routes.
I would go EK, you earn the most QF SC as they (EK) still at this point in time will carry the QF flight number, and if you book EK metal but QF flight number, you will earn the most SC possible, helping attain or retain QF status.
If you don't care about chasing OW status anymore, then SQ. Could earn VFF flying them.
Until the sad news recently that EK were stopping flights Au - NZ, I was going to keep flying with them over Jetconnect.
But now, that EK will stop TT flights, looks like its (Air)NZ.
which ever one you end up choosing, choose one in an alliance, even Skyteam if you want to go via Vienam or China.
My choices are:
1.EK to Europe
2.(Air)NZ provided you join KF (can transfer that to VFF), via US, tough C&BP rules aside, but still a great way to see NZ and US.
3.VN/one of the China Southern services in Skyteam.
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Qantas Business Class Travel Experience
Desm1999
Desm1999
Qantas - Qantas Frequent Flyer
Member since 21 Aug 2017
Total posts 7
I am flying with Qantas (QF26) on 8 Jan 2018 departing from Haneda Airport. Unfortunately, the flight was delayed for almost 4 hours.
I feel there has been a dramatic drop in the level of customer service provided in Qantas Business. There was no food menu provided in flight. In addition, due to flight delay for 4hrs, supper was not served.
Breakfast was served approximately 2.5hrs before arrival time. Again no breakfast menu was provided for business class. The air crew does not even provide the option to have other drinks other than the normal tea and coffee, knowing in business class, there are other options such as hot chocolate and all the other types of tea options which would be on the menu. In short, we are just told “do you want tea or coffee?” In addition, the breakfast option available is appalling. I was served a Croissant wrapped with ham and cheese and a fruit salad. The plates are neither served on a tray nor a table cloth was provided. I felt exactly like I’m paying business class fare and in return obtaining an economy service.
When the breakfast plates were taken away, there was completely no follow up by the aircrew as to whether we want any additional drinks. In short, the aircrew were to eager call it a day. I’ve been taking Qantas for so many years and the Qantas service that I experience today is so far inferior to the Qantas that I experienced before.
I am planning my next trip to Europe during Easter Break, which airlines business class would you recommend?
Please wait...
silentiger86
silentiger86
Qantas - Qantas Frequent Flyer
Member since 23 Dec 2017
Total posts 90
Try Finnair J class.
Joe
Joe
Member since 03 May 2013
Total posts 190
Qantas J class is nice...On the A380 you get to either share lavs with premium economy passengers or on the A330 you get a whole one lav to 30 odd business class passengers.
John Phelan
John Phelan
Qantas - Qantas Frequent Flyer
Member since 28 Oct 2011
Total posts 262
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Greg84
Greg84
Member since 03 Nov 2014
Total posts 130
Have flown Qantas & Singapore Business recently - Qantas was good, but Singapore was just a bit more polished. Had no problems accessing a toilet when needed on my most recent QF A330 flight :)
Johnny9
Johnny9
Member since 05 Aug 2017
Total posts 55
Am sick of QF too. Bought last time a $4k return ticket SYD-SIN - first a330 had only one lav and service was average at best and second flight had old J configuration: that’s why - no thanks QF, I am spending my hard earned $ with some other airline that provides better value and better customer service
Luke49
Luke49
Virgin Australia - Velocity Rewards
Member since 17 Aug 2017
Total posts 28
All I can stay is shop around try elsewhere if you’re unhappy.
newbieADL
newbieADL
Qantas - Qantas Frequent Flyer
Member since 07 Jul 2015
Total posts 56
This is the best advice! I spent about a year winding myself up that QF were not meeting my expectations and then complaints would fall on deaf ears with a standard response "we'll pass on your feedbak" etc. So now I do my minimum 4 QF flights to meet membership criteria and spend the rest of the year flying other OW carriers that I enjoy.
KT
KT
Qantas - Qantas Frequent Flyer
Member since 21 Jan 2018
Total posts 13
My wife and I flew Qantas Syd-Haneda return Business in October, and Qantas Sydney-Beijing return Business over the Xmas-New Year break, and both times we observed the planes were definitely of the older variety.
I get that these routes probably aren't as "important" to Qantas as say Sydney-LA or Sydney-London, and the business fares are pretty reasonable ($4K per to Japan, and $3K per to China), but is this a common Qantas practice? Using their older planes on these routes.
Andrew Barkery
Andrew Barkery
Qantas - Qantas Frequent Flyer
Member since 21 Mar 2011
Total posts 433
I would go EK, you earn the most QF SC as they (EK) still at this point in time will carry the QF flight number, and if you book EK metal but QF flight number, you will earn the most SC possible, helping attain or retain QF status.