At the end of the day it's just prudent to be aware of the program T&Cs and the status credits you require for the next level before your anniversary date. Qantas will never up-status you if you are short of the next level, otherwise what's the point of having status levels and an incentive for you to fly them! They will, however, sometimes recognise previous loyalty and keep you at your current level if you are short at the anniversary date. As mviy said earlier, this forum would be more than happy to provide some suggestions on obtaining shortfall status credits in advance.
I just recently consolidate all my flying to Qantas over the past 3 months. Previously i would just go with what was cheapest or more convenient and was not too worried about Frequent Flyer Status or lounges. These days I am getting a little older so that little bit of extra comfort would help alot.
Generally i am flying our every week either within Australia or to China and New Zealand.
When i consolidated to Qantas i earnt 610 Status points + the 50 Bonus points to give me 660 Points within 3 months. Problem was that because i consolidated to qantas late in the membership year it was impossible for me to get those extra 40 points before the cut off date.
I called QFF and asked what were my options. At that stage i was on about 550 points. First off the person on the phone was extremely rude but then settled down a little. In the end he told me if i come Close to 700 to call back and they will be be able to help put me on Gold. He said he would put some notes on the system for when i call back.
So i keep flying and hit 660 points. Call back and simply told they can not help and it is irrelevant what the other person said.
I know i did not hit the 700 required and they would have been helping me out to put me on Gold, But why the &^%$ did they tell me they could help and then finally reject. Seems like the first operator just wanted to &^$% me over. If he had of said that it is a definite no i probably would have adjusted my travel plans a little to get those extra 40 points.
Now my SC is 0, I do have a lot of flying to do over the next few months and could hit gold i would say within 3 months again however now i really do not even feel like travelling with Qantas after having this happen. I have been checking the routes into China offered by Virgin and although not as good as Qantas i will probably look at changing over.
So the QFF program and rude team has really changed their Loyalty program into a unloyalty program for me. I really dont understand how a team and program that is designed to increase customer loyalty could work like this to drive customers away.
For any of you who have a similar question for the QFF team, dont believe what they tell you.
If I was you, I would not be wasting my time with a phone call and I would be sending a letter to the CEO, focusing on the misinformation and that it has impacted on you adjusting your patterns.
Sorry but that is off the mark. AJ will 100% not even see the letter, and the impact a letter from someone who hasn't held status with QF (i.e needing the full 700sc to get SG) will be negligible
I just recently consolidate all my flying to Qantas over the past 3 months. Previously i would just go with what was cheapest or more convenient and was not too worried about Frequent Flyer Status or lounges. These days I am getting a little older so that little bit of extra comfort would help alot.
Generally i am flying our every week either within Australia or to China and New Zealand.
When i consolidated to Qantas i earnt 610 Status points + the 50 Bonus points to give me 660 Points within 3 months. Problem was that because i consolidated to qantas late in the membership year it was impossible for me to get those extra 40 points before the cut off date.
I called QFF and asked what were my options. At that stage i was on about 550 points. First off the person on the phone was extremely rude but then settled down a little. In the end he told me if i come Close to 700 to call back and they will be be able to help put me on Gold. He said he would put some notes on the system for when i call back.
So i keep flying and hit 660 points. Call back and simply told they can not help and it is irrelevant what the other person said.
I know i did not hit the 700 required and they would have been helping me out to put me on Gold, But why the &^%$ did they tell me they could help and then finally reject. Seems like the first operator just wanted to &^$% me over. If he had of said that it is a definite no i probably would have adjusted my travel plans a little to get those extra 40 points.
Now my SC is 0, I do have a lot of flying to do over the next few months and could hit gold i would say within 3 months again however now i really do not even feel like travelling with Qantas after having this happen. I have been checking the routes into China offered by Virgin and although not as good as Qantas i will probably look at changing over.
So the QFF program and rude team has really changed their Loyalty program into a unloyalty program for me. I really dont understand how a team and program that is designed to increase customer loyalty could work like this to drive customers away.
For any of you who have a similar question for the QFF team, dont believe what they tell you.
If I was you, I would not be wasting my time with a phone call and I would be sending a letter to the CEO, focusing on the misinformation and that it has impacted on you adjusting your patterns.
Sorry but that is off the mark. AJ will 100% not even see the letter, and the impact a letter from someone who hasn't held status with QF (i.e needing the full 700sc to get SG) will be negligible
I do not care whether AJ sees the letter (just like I don't expect Turnbull personally sees something that is sent to him)! All I'm looking for is an outcome of some sort. Which I personally have gotten and also dealt with some great people at QF. I do not hold QF gold.
I also had a colleague who had a poor experience on a flight to the US (no status). Customer care did nothing, suggested he write to AJ and problem was resolved. In my experience, how you approach the letter is the key.
In any case, I provided a suggestion based on my success. Others can do what they wish and good luck to them.
This why there are lots of posts about low cost status runs to get the extra 50SCs or whatever to put you over the line at al lower cost than a Qantas Ckub membership. This is what most of us do: keep track of where we are at close to membership anniversary and then work out a strategy to put us over the line. This can be a discretionary but valid work flight (with extra stops) or a simple status run.
I just recently consolidate all my flying to Qantas over the past 3 months. Previously i would just go with what was cheapest or more convenient and was not too worried about Frequent Flyer Status or lounges. These days I am getting a little older so that little bit of extra comfort would help alot.
Generally i am flying our every week either within Australia or to China and New Zealand.
When i consolidated to Qantas i earnt 610 Status points + the 50 Bonus points to give me 660 Points within 3 months. Problem was that because i consolidated to qantas late in the membership year it was impossible for me to get those extra 40 points before the cut off date.
I called QFF and asked what were my options. At that stage i was on about 550 points. First off the person on the phone was extremely rude but then settled down a little. In the end he told me if i come Close to 700 to call back and they will be be able to help put me on Gold. He said he would put some notes on the system for when i call back.
So i keep flying and hit 660 points. Call back and simply told they can not help and it is irrelevant what the other person said.
I know i did not hit the 700 required and they would have been helping me out to put me on Gold, But why the &^%$ did they tell me they could help and then finally reject. Seems like the first operator just wanted to &^$% me over. If he had of said that it is a definite no i probably would have adjusted my travel plans a little to get those extra 40 points.
Now my SC is 0, I do have a lot of flying to do over the next few months and could hit gold i would say within 3 months again however now i really do not even feel like travelling with Qantas after having this happen. I have been checking the routes into China offered by Virgin and although not as good as Qantas i will probably look at changing over.
So the QFF program and rude team has really changed their Loyalty program into a unloyalty program for me. I really dont understand how a team and program that is designed to increase customer loyalty could work like this to drive customers away.
For any of you who have a similar question for the QFF team, dont believe what they tell you.
If I was you, I would not be wasting my time with a phone call and I would be sending a letter to the CEO, focusing on the misinformation and that it has impacted on you adjusting your patterns.
Yes, given the advice provided to you over the phone, and that you acted in good faith, I would strongly recommend a letter to CEO Qantas plus a copy to the QFF email, as a means of bringing your concern to a head and seeking a positive preferred outcome.
So you didn't make the SC required and then went on here to have a whinge about why you didn't get special treatment, unfortunately quite a common whinge on here. Rules are rules, if they broke them for everyone who was close just because 'they should recognise your loyalty in some way' they might as well not have them. Sorry sounds harsh, but true. The suggestion above of emailing the CEO direct is just laughable, as if he has the time to deal with petty issues like this. Some people think they deserve gold star treatment for spending a few bucks with an airline, the mind boggles !
Hey Double Platinum feel free to laugh at me all you choose to. I make the above suggestion, because it has worked for me... Twice! No AJ doesn't ring me, but it certainly gets dealt with better than customer care.
I have no problems with QF telling someone no, but if they say one thing and then don't follow through, that is not okay.
So laugh away.
Cheers mate
Hmm 8 upvotes on my comment and 8 downvotes on yours, keep thinking you are right if it makes you feel better, the rest of us know the reality of the situation and are laughing away as you state! As is mentioned later in these comments 100% AJ would never even see the email, let alone pay any attention to it from someone with no status. Cheers mate!!
I just recently consolidate all my flying to Qantas over the past 3 months. Previously i would just go with what was cheapest or more convenient and was not too worried about Frequent Flyer Status or lounges. These days I am getting a little older so that little bit of extra comfort would help alot.
Generally i am flying our every week either within Australia or to China and New Zealand.
When i consolidated to Qantas i earnt 610 Status points + the 50 Bonus points to give me 660 Points within 3 months. Problem was that because i consolidated to qantas late in the membership year it was impossible for me to get those extra 40 points before the cut off date.
I called QFF and asked what were my options. At that stage i was on about 550 points. First off the person on the phone was extremely rude but then settled down a little. In the end he told me if i come Close to 700 to call back and they will be be able to help put me on Gold. He said he would put some notes on the system for when i call back.
So i keep flying and hit 660 points. Call back and simply told they can not help and it is irrelevant what the other person said.
I know i did not hit the 700 required and they would have been helping me out to put me on Gold, But why the &^%$ did they tell me they could help and then finally reject. Seems like the first operator just wanted to &^$% me over. If he had of said that it is a definite no i probably would have adjusted my travel plans a little to get those extra 40 points.
Now my SC is 0, I do have a lot of flying to do over the next few months and could hit gold i would say within 3 months again however now i really do not even feel like travelling with Qantas after having this happen. I have been checking the routes into China offered by Virgin and although not as good as Qantas i will probably look at changing over.
So the QFF program and rude team has really changed their Loyalty program into a unloyalty program for me. I really dont understand how a team and program that is designed to increase customer loyalty could work like this to drive customers away.
For any of you who have a similar question for the QFF team, dont believe what they tell you.
If I was you, I would not be wasting my time with a phone call and I would be sending a letter to the CEO, focusing on the misinformation and that it has impacted on you adjusting your patterns.
Sorry but that is off the mark. AJ will 100% not even see the letter, and the impact a letter from someone who hasn't held status with QF (i.e needing the full 700sc to get SG) will be negligible
Personally, reading through the OP's post, I think a lot of readers are missing couple of major points here.
First, consider the following : "At that stage i was on about 550 points. First off the person on the phone was extremely rude but then settled down a little. In the end he told me if i come Close to 700 to call back and they will be be able to help put me on Gold".
Now, the REALITY is that the definition of 'close to 700' is undefined - and will mean different things to different people. To the consultant at QFF, that might mean 698, 695 or 690 at lowest. Our OP considers 660 to be 'close'. To whit, the term 'close' was defined by neither party. All that can be relied upon is the QFF rules - which states a threshold of 700 SC's. For this reason, I do not think the QFF consultant misrepresented anything.
Secondly, consider : "Now my SC is 0, I do have a lot of flying ... ". Incorrect. Your Status Total for this year is 0, however you have accumulated 660 Lifetime Status Credits which puts you on your road to LTS / LTG with QF, provided you interact with the program within 18 month intervals ie: by earning and converting Woollies Reward points, earning credit card points in QFF, actually flying, shopping at the QF Mall etc etc. To convert everything to VA could see you potentially lose all these QF Lifetime credits.
Whether you change or not should not be dependant on the above interaction - it should be based on your flying patterns (domestic vs international), spend and needs IMHO.
So you didn't make the SC required and then went on here to have a whinge about why you didn't get special treatment, unfortunately quite a common whinge on here. Rules are rules, if they broke them for everyone who was close just because 'they should recognise your loyalty in some way' they might as well not have them. Sorry sounds harsh, but true. The suggestion above of emailing the CEO direct is just laughable, as if he has the time to deal with petty issues like this. Some people think they deserve gold star treatment for spending a few bucks with an airline, the mind boggles !
Hey Double Platinum feel free to laugh at me all you choose to. I make the above suggestion, because it has worked for me... Twice! No AJ doesn't ring me, but it certainly gets dealt with better than customer care.
I have no problems with QF telling someone no, but if they say one thing and then don't follow through, that is not okay.
So laugh away.
Cheers mate
Hmm 8 upvotes on my comment and 8 downvotes on yours, keep thinking you are right if it makes you feel better, the rest of us know the reality of the situation and are laughing away as you state! As is mentioned later in these comments 100% AJ would never even see the email, let alone pay any attention to it from someone with no status. Cheers mate!!
It may surprise you, I do not care if I get 8 or 100 downvotes. I shall make suggestions based on my experience and you can choose to agree or counter... That is life.
I stand by my comments, which have worked for me. The OP can choose to follow it or not.
ZQN Fan
ZQN Fan
Qantas - Qantas Frequent Flyer
Member since 27 Nov 2017
Total posts 47
At the end of the day it's just prudent to be aware of the program T&Cs and the status credits you require for the next level before your anniversary date. Qantas will never up-status you if you are short of the next level, otherwise what's the point of having status levels and an incentive for you to fly them! They will, however, sometimes recognise previous loyalty and keep you at your current level if you are short at the anniversary date. As mviy said earlier, this forum would be more than happy to provide some suggestions on obtaining shortfall status credits in advance.
mannej
mannej
QF
Member since 21 May 2014
Total posts 176
If I was you, I would not be wasting my time with a phone call and I would be sending a letter to the CEO, focusing on the misinformation and that it has impacted on you adjusting your patterns.
Sorry but that is off the mark. AJ will 100% not even see the letter, and the impact a letter from someone who hasn't held status with QF (i.e needing the full 700sc to get SG) will be negligible
hutch
hutch
Member since 07 Oct 2012
Total posts 772
If I was you, I would not be wasting my time with a phone call and I would be sending a letter to the CEO, focusing on the misinformation and that it has impacted on you adjusting your patterns.
Sorry but that is off the mark. AJ will 100% not even see the letter, and the impact a letter from someone who hasn't held status with QF (i.e needing the full 700sc to get SG) will be negligible
I do not care whether AJ sees the letter (just like I don't expect Turnbull personally sees something that is sent to him)! All I'm looking for is an outcome of some sort. Which I personally have gotten and also dealt with some great people at QF. I do not hold QF gold.
patrickk
patrickk
Qantas
Member since 19 Apr 2012
Total posts 737
This why there are lots of posts about low cost status runs to get the extra 50SCs or whatever to put you over the line at al lower cost than a Qantas Ckub membership. This is what most of us do: keep track of where we are at close to membership anniversary and then work out a strategy to put us over the line. This can be a discretionary but valid work flight (with extra stops) or a simple status run.
Chris C.
Chris C.
Member since 24 Apr 2012
Total posts 1,116
All users are reminded that personal attacks and inappropriate remarks about others are not acceptable here.
If you disagree with the topic at-hand, then you can of course share your own point of view: but do so without the personal attacks, please.
crambo
crambo
Member since 02 Sep 2017
Total posts 3
If I was you, I would not be wasting my time with a phone call and I would be sending a letter to the CEO, focusing on the misinformation and that it has impacted on you adjusting your patterns.
Yes, given the advice provided to you over the phone, and that you acted in good faith, I would strongly recommend a letter to CEO Qantas plus a copy to the QFF email, as a means of bringing your concern to a head and seeking a positive preferred outcome.
Doubleplatinum Banned
Doubleplatinum Banned
Qantas - Qantas Frequent Flyer Platinum
Member since 07 Feb 2013
Total posts 431
Hey Double Platinum feel free to laugh at me all you choose to. I make the above suggestion, because it has worked for me... Twice! No AJ doesn't ring me, but it certainly gets dealt with better than customer care.
Hmm 8 upvotes on my comment and 8 downvotes on yours, keep thinking you are right if it makes you feel better, the rest of us know the reality of the situation and are laughing away as you state! As is mentioned later in these comments 100% AJ would never even see the email, let alone pay any attention to it from someone with no status. Cheers mate!!
Doubleplatinum Banned
Doubleplatinum Banned
Qantas - Qantas Frequent Flyer Platinum
Member since 07 Feb 2013
Total posts 431
If I was you, I would not be wasting my time with a phone call and I would be sending a letter to the CEO, focusing on the misinformation and that it has impacted on you adjusting your patterns.
Sorry but that is off the mark. AJ will 100% not even see the letter, and the impact a letter from someone who hasn't held status with QF (i.e needing the full 700sc to get SG) will be negligible
Spot on
kimshep
kimshep
Qantas - Qantas Frequent Flyer
Member since 11 Oct 2014
Total posts 412
Personally, reading through the OP's post, I think a lot of readers are missing couple of major points here.
First, consider the following : "At that stage i was on about 550 points. First off the person on the phone was extremely rude but then settled down a little. In the end he told me if i come Close to 700 to call back and they will be be able to help put me on Gold".
Now, the REALITY is that the definition of 'close to 700' is undefined - and will mean different things to different people. To the consultant at QFF, that might mean 698, 695 or 690 at lowest. Our OP considers 660 to be 'close'. To whit, the term 'close' was defined by neither party. All that can be relied upon is the QFF rules - which states a threshold of 700 SC's. For this reason, I do not think the QFF consultant misrepresented anything.
Secondly, consider : "Now my SC is 0, I do have a lot of flying ... ". Incorrect. Your Status Total for this year is 0, however you have accumulated 660 Lifetime Status Credits which puts you on your road to LTS / LTG with QF, provided you interact with the program within 18 month intervals ie: by earning and converting Woollies Reward points, earning credit card points in QFF, actually flying, shopping at the QF Mall etc etc. To convert everything to VA could see you potentially lose all these QF Lifetime credits.
Whether you change or not should not be dependant on the above interaction - it should be based on your flying patterns (domestic vs international), spend and needs IMHO.
hutch
hutch
Member since 07 Oct 2012
Total posts 772
Hey Double Platinum feel free to laugh at me all you choose to. I make the above suggestion, because it has worked for me... Twice! No AJ doesn't ring me, but it certainly gets dealt with better than customer care.
Hmm 8 upvotes on my comment and 8 downvotes on yours, keep thinking you are right if it makes you feel better, the rest of us know the reality of the situation and are laughing away as you state! As is mentioned later in these comments 100% AJ would never even see the email, let alone pay any attention to it from someone with no status. Cheers mate!!
It may surprise you, I do not care if I get 8 or 100 downvotes. I shall make suggestions based on my experience and you can choose to agree or counter... That is life.