Singapore Airlines offers complimentary 4G WiFi hotspots in Singapore

Flying with Singapore Airlines or SilkAir to Singapore? You can now pre-book a free portable WiFi hotspot to use throughout your visit to The Lion City.

Offering up to 12 hours of rechargeable battery life, you’ll have 2GB of complimentary data to use within three days (two nights) of activation, accessed by turning on the hotspot and connecting your device to its WiFi network.

Up to five devices can be connected to the hotspot simultaneously, and for those requiring more time or more data, users can upgrade the free service for SGD$12 (A$12.95) for an extra seven days of access and 50GB of data.

Travellers can pre-book their WiFi device via the Singapore Airlines website for collection on their arrival into Singapore at a dedicated Hotspot station, located within the Crowne Plaza Changi Airport hotel at Terminal 3, which is located after immigration and baggage claim.

Subject to availability, those without pre-bookings may also be able to collect a device at the same service desk, by providing their Singapore Airlines booking reference. Passengers arriving into other terminals can take the airport’s complimentary Skytrain across to Terminal 3, after exiting the baggage hall.

Before flying out, simply return the device to the same location. This service is not available to Singapore citizens, permanent residents and ‘long-term pass holders’, nor is it available to those beginning their journey in Singapore on a new Singapore Airlines ticket. Scoot customers are also ineligible.

Instead, you’ll need to have arrived into Singapore on a Singapore Airlines or SilkAir flight, and a pre-authorisation of SGD$200 (A$215) will be held against your credit card or debit card until the device is returned, much like the ‘hold’ that hotels routinely place on clients’ cards at check-in.

Return the device and that pre-authorisation will be released, although if the Hotspot is lost or damaged beyond repair, you’ll be charged a SGD$200 fee. Complimentary WiFi Hotspot rentals are available until October 14 2020.

Just be aware that Hotspot’s privacy policy allows the company to contact you by phone (including voice calls and SMS) with marketing and promotions from Hotspot, “partners, affiliates and third-party services providers,” however, you can opt-out by emailing [email protected].

For more information, visit the Singapore Airlines website.

Chris C.

Chris is a a former contributor to Executive Traveller.