Travel hack: all Qantas & Virgin Australia phone numbers

If you need to speak to Qantas from o/s avoid the International number they advertise (esp. if from the USA). You will end up speaking to someone in NZ, who may even give you incorrect information. Ring the Australian number you would normally call at home. You will get correct information, and also importantly, if something needs to be done they can do it then and there. Best to phone during extended normal business hours in Australia for best results. All of the above is from my recent experience.

I would like to ask anyone if in Singapore but booked on a VA OPERATED BY SQ service would it not be easier to go to the Singapore Airlines office for any help with bookings

AVOID Qantas altogether. Only in Australia and only with Qantas. I have now been waiting on the telephone for 56 minutes 11 seconds waiting to speak with someone from Qantas Frequent Flyer to change details that can't be changed online. The Qantas message has now cycled through at least 20 times telling me the virtues of its FF program with no indication as to how much longer I am to wait. If only Singapore airlines had a direct flight from Sydney to Shanghai! I loathe this airline. Still waiting.

...update. Just got through but instead of the call going through to Frequent Flyer Program, which was the number I called, I was routed to reservations. The operator apologised and has now placed me back in the queue yaay! 

Why dont Qantas have an email or phone you back? Waiting to have a call answerd is impossible. Battery won;t last that long. This is incredible!

I have wasted too much of my time not just waiting for Q on the line but also when I leave my number for them to call back. They NEVER have. NOT ONCE. (and I'm not usually a capitals for emphasis type of person, understand) We are business class travellers who will NEVER fly Qantas if we can avoid it. The only reason I had to deal with them recently was because we had booked a cruise that included Q flights. Reminded me exactly why we avoid them like the plague. Give us the Asian airlines any day.

I must agree. I often have complicated itineraries that need a phone booking. An incredible 3 hours and 20 minutes to get through leaving my mobile on speaker phone whilst working away. This must be some kind of record So much for Gold flyers jumping the queue.! Since they closed the Melbourne and Brisbane call centres, one never misses hearing " We are experiencing a high volume of callers and your call has been placed in a queue." Does anyone from their head office ever try to call their own number?? Shareholders would be very disappointed to know that Qantas no doubt lose sales by many customers giving up on their 131 numbers. Bad for business.!!