I have just concluded a very disappointing interaction with Qantas Frequent Flyer. I always refuel at BP to collect the FF points. I recently noticed that I had not received any BP points in my FF account for several months, so I contacted BP. They replied that I would need to contact Qantas FF, ...

In the good old days when we were flying, I booked three flights during a Double Status Credits promotion by Qantas. When those flights were cancelled due to COVID, the bookings were credited for future use. The booking numbers are still the same, so will I receive double status points when I eve...

Just had a very frustrating experience with Qantas Hotels. I booked a hotel through their website on 11/1/19, had my payment taken and received a confirmation of the booking reference number QAL****ADK. The email was headed "Congratulations, your hotel is booked! Have a great trip". On this basis...

I have just returned from LHR return on Singapore A-380s and a 777, all with the same new business class seat. I agree- the design is a disaster! I have flown BC on Qantas, VA, Etihad and Emirates and the Singapore seats are the most uncomfortable flights I have encountered - not only the angle b...

As Platinum with both Qantas and Virgin, no doubt Virgin have a far more consistent policy of boarding Business, Platinum and Gold first. With Qantas, the line at Priority is usually longer when boarding opens, and they board both lanes simultaneously. It is often quicker to board through the gen...