Originally Posted by tommygun Why VA lounge? Is there nowhere else at BNE to change a nappy? If I have access to a quieter and likely cleaner and more hygienic place to change my baby's nappy, why wouldn't I choose that option?

Short answer: No. Attempted on arrival access (as platinum & flying business) on arrival in BNE on the Australia Day long weekend. The first answer was no - due to COVID, but after explaining we just wanted to quickly change the baby’s nappy, we were allowed in.

Flew Canberra - Brisbane return over the Australia Day long weekend in Business Class.Snack box still lives on. On one of the flights, the Head FA referred to it as the 'post-apocalyptic Business Class Offering'.Some inconsistencies - no bottles of water on outbound leg, but offered on return le...

Points refunded in less than 24hours, advised that refunding the taxes 'is done by a different team' and would take up to 21 business days, but only ended taking 6 days.

With interim ACCC approval for Virgin to co-operate with Alliance on routes including Canberra-Sydney, Canberra-Melbourne & Canberra-Adelaide, that doesn't leave many Canberra routes for Virgin-proper to operate (Canberra-Brisbane being the main one).With Virgin also announcing this week that...