Waiting times a joke!

Had to call Qantas re a booking problem last week as we kept getting message to call them, waited 2 hours, last night guess due to cancellations was 4.5 hours (possibly due to cancellations), operator was very hard to understand, what in the hell is going on at these call centres?, IMO up to 30 mins should be max.

Alan says Qantas is a world class airline - my foot the service centre is not!

I wish QF would realize that just because their overseas-based call centre operators can speak English does not mean they are easily understood. It's been a long while, but in contrast I note that all the VA operators I've spoken to sounded local (or Kiwi on a few occasions), and therefore my calls went very smoothly and never once did I have to ask them to repeat themselves - unlike the QF operators.

So many things QF and a host of other companies ask you to call them about could be dealt with very quickly online or via app. Calling customer service for every little thing is a throwback to the 1990's. At least back then we could understand what the agent was saying.

You should know better than to criticize Qantas on this website. Qantas is a good airline that can’t do anything wrong. It will emerge from the pandemic stronger than ever as per the front page here today.

You should just shut up and be thankful for having the privilege to wait on hold for several hours.

That 'article' you refer to has to be the most sickly-sweet, the most saccharine, the most gushing piece of 'journalism' I've seen here. Ever. I've been flying QF since 1981, and this piece of tripe embarrasses and puts off a 'loyal' customer like me. Can you just imagine the effect on others?

Well you know all about Qantas bashing KW72!

@Sunnybrae - you description of sickly sweet was perfect response.

I read it and no more then couple paragraphs in closed it. It was like reading the Global Times talk about how good China is. I just wonder how much QF paid Bloomberg to publish that. And the way they started to describe and gush over Joyce - likes he's the North Korean leader that can do no wong.

+1 to what you and Dan22 said.

As much as this would trigger the #IStandWithAlan brigade that constantly monitor and attack individuals on this site.

I wish Qantas just had an online form to submit requests like cancellations (for those times when the button is greyed out because the "booking is processing"). It would just save time as I'm happy to avoid calling if possible for those who need it more. Virgin has a form that can be filled in (for another flight I couldnt cancel online) and they processed my cancellation after the form submission.

My experience is when you call 13 13 13, you can get Qantas to call you back without losing your place in the queue.

I will admit the call back is 1.5 to 2 hours later, but at least you don't have to stay on the line.

Nevertheless, it would be even better if the website/app had better functionality to handle cancellations etc.

What a juvenile, idiotic response. If somebody publishes an article you don't agree with, then they must have been paid to publish it. Of course. Heaven forbid they could actually hold a different view to you, or that this view could be equally valid. In the case of Bloomberg, maybe it has escaped your notice that Bloomberg is a business publication so of course it's going to look at this aspect of Qantas from a business perspective.

Sorry didn't mean to hit a nerve with AsiaBizTraveller..and if your Chinese or North Korean further apologies... That newspiece is full of bias and (somewhat clever) marketing I would bet the Qantas team had a paid for article to deviate from how much debt they are in to how strong they will be once out of covid - whenever that is...but it is written so matter of factly. I just checked it again to make sure I and the others who agreed weren't biased ourselves.. the end of it is even a source quoting Alan is a very, very Smart man....what the hell.....but is what it is....I'd say it's been written to help strengthen their view in the market and ASX.

Also lighten up :)

Spent over 9 hours changing my last flights, International ones, this time they have changed them again, just going to take the credit and re-book for another time on line no 9 hour call.

It's a good theory but I doubt Bloomberg accepted payment for this article, and we certainly didn't get any payment for publishing this. It's simply an interesting business article (published as part of an ongoing licensing agreement) about Qantas, just like the many we publish from Bloomberg monthly.

QF platinum, 3hr wait last night to change my flights while I count the hours in lock down in a hotel in Darwin..... don't care right now, I just want to go home where I have a yard & space.......