The Qantas Campus at Mascot has picked up three gongs in the annual Master Builders of Australia Excellence in Construction Award.
Sydney company FDC Construction & Fitout took home the trophies for their work on the complex, which gave a much-needed make-over to the site.
First up was Best Refurbishment/Renovation/Extension with a tag of $50 million or above.
The project ?united? ?three previously unconnected buildings "with a stunning glazed structure" said FDC. "The connected design now provides a valuable and engaging public space, which enables the community to connect and grow."
FDC also got gold for Best Fitout over $20 million for what the judges praised as "a most spectacular job... without exception the finishes are quite extraordinary."
There was a third stroll to the podium for Best Use of Glass in recognition of the extensive use of glass throughout the unified campus, which not only allows natural light to flood the space but also provides a free source of heat.
Connecting the buildings is a four-storey atrium, which creates a zone dubbed 'the street'.
The design work was carried out by Architectus and allows for "balconies and office pods" to extend into the atrium space.
Sydney company Frost Design created a signage and graphics system so that "each of the buildings becomes street addresses", according to Frost’s Head of Environments Carlo Giannasca, "with precincts along the street, such as the reception lounge, theatre and bistro."
Australian Business Traveller can also attest that the adjoining cafe, which is open to members of the public, serves a fine Toby's Estate flat white.
Earlier this year the Qantas Singapore Lounge was also honoured with an international design award, taking out top spot in the Professional Interior Design category for lounge designers Felice Carlino of Sumu Design, David Caon from Caon Studio Australia and Pei Yin Loh fro PDM International Singapore.
The judging panel of the International Design Awards cited the Qantas Singapore Lounge as "celebrating the vibrant nature of the Singapore outdoor hawker centre dining and its chic lifestyle. The aim was to encapsulate the atmosphere, lifestyle and everyday life of Singapore."
Also read: Qantas Singapore Lounge – a dash of luxe for Lion City travellers
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David Flynn is the Editor-in-Chief of Executive Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.
Qantas - Qantas Frequent Flyer
20 Mar 2014
Total posts 132
Stunning! Love a well designed workplace :)
Qantas - Qantas Frequent Flyer
12 Jul 2014
Total posts 115
I am a Qantas Supporter, but spending how much on upgrading an office, just asthetically and sacking 5000 employees becasue you are losing money.
I dont get it. Not one bit.
14 Jun 2013
Total posts 3
Just to clarify before these comments start - these renovations were funded by the owners of the building, not Qantas.
Qantas - Qantas Frequent Flyer
28 Oct 2014
Total posts 11
even if it was funded by qantas it still benefits the staff that they currently have, And with better morale between the staff comes better customer service
Qantas - Qantas Frequent Flyer
29 Jul 2013
Total posts 203
It has been proven in countless studies and real-life application that the quality, efficacy and amenity of the physical and built environment and it's suitability to the types of work being undertaken is a significant contributor to workplace morale and employee engagement. High morale and high engagement are massive contributors to customer satisfaction and company profitability. Spending on infrastructure like this yields returns in these vital business drivers over many, many years.
25 Sep 2013
Total posts 1242
Looks like it could be an airport terminal!
Qantas - Qantas Frequent Flyer
17 Aug 2012
Total posts 2199
How do you get inside to access the cafe? Do you just walk in the front gate or something? Certainly the area could do with better coffee than the one cafe across the road (heaven forbid we be forced to caffeine up at the Subway!).
24 Oct 2010
Total posts 2563
The cafe is separate to the actual reception/foyer area, and is on the corner of the building. Walk towards the building's entry and you'll see the cafe to the left - or just follow the line of Qantas staffers getting their caffeine hit!
Qantas - Qantas Frequent Flyer
17 Aug 2012
Total posts 2199
Sweet! I'll go give it a try tomorrow.
24 Oct 2010
Total posts 2563
We expect a full report!
Qantas - Qantas Frequent Flyer
17 Aug 2012
Total posts 2199
I'll do my best to give a balanced, full-flavoured report without too much of an acidic note.
Qantas - Qantas Frequent Flyer
17 Aug 2012
Total posts 2199
The cafe is actually really good. The coffee is fine indeed, although I found the milk a bit thin. Perhaps I'm spoilt as a Campos drinker.
The food, however, is excellent. This sandwich of salami, feta, rocket, sundried tomato and pesto on toasted multigrain (pre-made) was top-notch stuff. Fresh, filling and tasty - no scrimping on ingredients at all.
If only this would make an appearance in the terminal!
27 Nov 2014
Total posts 2
"even if it was funded by qantas it still benefits the staff that they currently have, And with better morale between the staff comes better customer service."
No staff working in that building have any interface with Qantas customers.
In fact check in staff and crew members are not encouraged to visit the building at all.
Qantas - Qantas Frequent Flyer
17 Aug 2012
Total posts 2199
I should point out that my last service recovery letter was sent from the Mascot campus. It explicitly says so on the postal franking. The letter was sent by the customer service representative who rang me up, so I would dispute your claim, "No staff working in that building have any interface with Qantas customers."
27 Nov 2014
Total posts 2
My appologies Watson374,
I should have said "face to face".
I was referring to more of meeting with, rather than the interacting with.
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