If you go to the QF web site and just do a dummy booking when you pick the flex fair it will display a $99 cancellation fee. I also know first hand as I cancelled a flight and the refund was $99 short of the origional ammount. I called up the call centre and they ended up refunding the $99 but I could not state that this will happen all the time.
Also the flight credit can only be used for the same booking class or higher. Ie cancel a flexi and you need to use that flight credit to book a flexi. You won't be able to book a lower fare class. Multistop bookings also not available.
OP didn't clarify whether it was related to domestic or international.
I had a Flex fare booked for BNE-ORD-LAX-BNE for January but had to cancel 2 days before the flight. Was refunded the full $3k with no penalties, no $99. The only portion I didn't get back was the card surcharge (from memory).
Not sure if that is 100% correct, if using a voucher the new fare must be equal to or higher than the original. I do thing fare type (red-e-deal, Flex or J) comes into the mix.
The fee has been around for a while (I think) if you change a QF "flex" fare no fee is incurred unless there is a fare difference. If you want the money back they (QF) consider this a cancellation and slug you with $99, I think it changed sometime 2017.
As I fly often it is these somewhat small changes (enhancements) end up costing us money. As Markpk pointed out there is also difference (I think) between INT and DOM fares. As an example DOM J fares are fully refundable, no change, cancellation or refund fees whereas INT J fares can have fees depending on if a sale, saver or flex fare.
Looks like maybe it isn't the "latest"insult then, but it's still an insult. The so-called flexible fare is in fact a restricted fare. We'd expect that from Jetstar, Qantas has obviously joined the LCC ripoff bandwagon.
Which part of the description [fully] Flex is a refund fee?
The latest insult from Qantas...
There hasn't been a fare that could be described as Fully Flexible for a few years. BITRE stopped its Full Economy index in 2015, when Qantas stopped offering them.
TomTom77
TomTom77
Qantas - Qantas Frequent Flyer
Member since 03 Nov 2015
Total posts 46
Hi.
TomTom77
TomTom77
Qantas - Qantas Frequent Flyer
Member since 03 Nov 2015
Total posts 46
Just to clarify, if I cancel my flight which do I get... a full refund in cash or qantas voucher. Cheers
Matt_01
Matt_01
Qantas - Qantas Frequent Flyer
Member since 23 Feb 2016
Total posts 63
If you refund to cash they will charge you the $99 fee. If you refund to a voucher there is no fees or charges so you get the full value.
TomTom77
TomTom77
Qantas - Qantas Frequent Flyer
Member since 03 Nov 2015
Total posts 46
Thanks, how do you know there is a $99 fee? It doesn’t say that anywhere in the terms and conditions
Matt_01
Matt_01
Qantas - Qantas Frequent Flyer
Member since 23 Feb 2016
Total posts 63
If you go to the QF web site and just do a dummy booking when you pick the flex fair it will display a $99 cancellation fee. I also know first hand as I cancelled a flight and the refund was $99 short of the origional ammount. I called up the call centre and they ended up refunding the $99 but I could not state that this will happen all the time.
GC_engineer
GC_engineer
Member since 11 Jan 2016
Total posts 3
Also the flight credit can only be used for the same booking class or higher. Ie cancel a flexi and you need to use that flight credit to book a flexi. You won't be able to book a lower fare class. Multistop bookings also not available.
TomTom77
TomTom77
Qantas - Qantas Frequent Flyer
Member since 03 Nov 2015
Total posts 46
Thanks guys, appreciate the feedback.
markpk
markpk
Qantas - Qantas Frequent Flyer
Member since 29 Nov 2013
Total posts 459
I had a Flex fare booked for BNE-ORD-LAX-BNE for January but had to cancel 2 days before the flight. Was refunded the full $3k with no penalties, no $99. The only portion I didn't get back was the card surcharge (from memory).
Matt_01
Matt_01
Qantas - Qantas Frequent Flyer
Member since 23 Feb 2016
Total posts 63
GC
tommygun
tommygun
Delta Air Lines - SkyMiles
Member since 16 Oct 2017
Total posts 291
Which part of the description [fully] Flex is a refund fee?
Matt_01
Matt_01
Qantas - Qantas Frequent Flyer
Member since 23 Feb 2016
Total posts 63
tommygun
The fee has been around for a while (I think) if you change a QF "flex" fare no fee is incurred unless there is a fare difference. If you want the money back they (QF) consider this a cancellation and slug you with $99, I think it changed sometime 2017.
As I fly often it is these somewhat small changes (enhancements) end up costing us money. As Markpk pointed out there is also difference (I think) between INT and DOM fares. As an example DOM J fares are fully refundable, no change, cancellation or refund fees whereas INT J fares can have fees depending on if a sale, saver or flex fare.
Jflyer
Jflyer
Qantas - Qantas Frequent Flyer
Member since 18 Aug 2017
Total posts 42
I had to cancel 2 Flex fares in late January and the refund went back to my CC less $99 x 2.
tommygun
tommygun
Delta Air Lines - SkyMiles
Member since 16 Oct 2017
Total posts 291
Looks like maybe it isn't the "latest"insult then, but it's still an insult. The so-called flexible fare is in fact a restricted fare. We'd expect that from Jetstar, Qantas has obviously joined the LCC ripoff bandwagon.
brinkers
brinkers
Qantas - Qantas Frequent Flyer
Member since 16 Jun 2011
Total posts 233
There hasn't been a fare that could be described as Fully Flexible for a few years. BITRE stopped its Full Economy index in 2015, when Qantas stopped offering them.
tommygun
tommygun
Delta Air Lines - SkyMiles
Member since 16 Oct 2017
Total posts 291
Have a look at Air NZ for one, both domestic and international.