Qantas extends frequent flyer status up to mid-2024

Does an eligible flight include a reward ticket?

Need to see the detail on what's new. If it's not more J/F classic reward seats to/from LHR the classic reward seat announcement is of little value to me.

QF still did a DSC offer this year despite status extensions. Some like me have used that to level up status. I regretted not paying the points to retain WP and months later missing out on a one-off serve of free Lifetime Status Credits earlier in the pandemic, and with flying back on again was able to get back up to WP thanks to the DSC promo.

I think QF will still want flyers that are able to try and level up their status so I think a DSC promo is likely about a year after the one that was on this year.

I would prefer Lifetime Status Credits to QANTAS points or a status extension. I want to progress towards LTG and recently failed to secure an upgrade both ways to/from LHR despite applying to waitlist for an upgrade as late as at the gate so I have plenty of points already at the moment. However, I'll take whatever freebie QF offers.

It will take more than a $50 voucher to keep me from moving to Star Alliance. After 40 years as QFF, platinum flyer for past 20 years, inaugural P1…tired of paying a motza for business class for terrible service. Just waiting for a Star Alliance status match!

Just amazing another gift that just keeps on giving in DF words

Great, been thinking to book some paid flights overseas just to maintain my Gold status. Will save some money and book reward seats instead. Thanks Qantas

How long does it typically take for the double status credits to land after you fly? Still waiting for mine…is it a case of always needing to chase them?

Unless it is your next renewal plus 12 months, this is a bit of nothing.  I am Gold with renewal due next month which I have qualified for.  Unless it is a further 12 months, passengers like me who have travelled with Qantas this year and tolerated the various stuff ups  effectively get nothing except probably losing the prior offer of an immediate rollover of 20% of this years status credits into the next earning period.  

SydneyTravels

Wife and I went to Singapore 6 Aug returning 14 Aug and her double credits were in her account the following day for the four flights taken.

Like other posts, was hoping for another 'double credits' offer this quarter to hold Plat, but seems no need. Although, I hope there is another in first quarter next year, giving opportunity to hold beyond '24.

Too little too late. After the pain of travelling every week with Qantas since April (except the last 2 weeks where I have shifted to Virgin) I can't see a time in the near to medium term where I'll ever go back...

Been Qantas Platinum for 5 years + but the last 6 months have really really put me off... between 2 hour delays because "we can't seem to get the door closed" to turning up at the gate and there being no crew or plane, to taking longer to get back to Melbourne from Sydney than it would have taken me to drive, I just can't stomach flying with Qantas any more... it's not worth it for my state of mind.

Flying Virgin the last 2 weeks has actually let me get back on time to see my son before he goes to bed. Something which Qantas has denied me time after time after time.

Anyway, rant over. Enough is enough. Maintaining status is not as important as my mental health.

All sounds too little to late. All we wanted was on time flights, priority boarding and priority baggage and call centre staff who knew how to deal with problems instead of making stuff up.

It seems it’s only another 12 months for those with January to June 2023 expiries at this stage. Nothing in the way of further status extension for those with July to December 2023 expiry.

Qantas really don’t get customer service, do they? A $50 credit?

I opened my QF app this morning (trying to get preferred seats for my F flight to LAX) to be greeted with a large box asking me to accept a $50 credit. When you click on that it takes you to a page to give them your email and imposes all sorts of T&Cs.

Seriously?? just give me the credit or bugger off. I’ve still got hundreds of dollars of QFPPP (Qantas p1ss poor passes) from early 2020, that I have given up on using. Why on earth would I put my self through the humiliation to get $50?

They took my gold off me a month ago.  Will they reverse that?  I doubt it.

To little to late. 

Cya Qantas 

So nothing in it for me as a Plat expiring 31st Dec 2022....great.

Only 2 weeks ago, we spent thousands on Business Class flights from Sydney to Perth and to Adelaide, just to maintain our Platinum Status. Seems like it was not necessary and we don't get any advantage by actually getting to Platinum.

Am I the only one who is a bit puzzled by this?  To apologise for its poor performance, QF will give frequent flyers who haven't travelled an extension of one year on their status even though they haven't experienced our various levels of dire service such as delayed and cancelled flights, lost luggage, hopelessly slow luggage delivery and useless terminal transfers (which we aren't going to fix BTW).

For those that remained loyal and have travelled QF regularly, reached a point where their status has been extended through loyalty and put up with the various embuggerances along the way, you get nothing.

So, in summary, Qantas are apologising to those who haven't put up with its stuff-ups and giving the finger to those who have.  What a strange response!!!

Wait hang on - so they're rewarding the status extension to those who havent even stepped onto a Qantas plane (to meet the previous status extension criteria), but there's no benefit (in fact, a feeling of why did I even fly to try and meet that criteria) to those that have suffered by actually flying?  That's done zero for me to try and retain Platinum

Also again, if you’ve already done enough flying to retain that status to 2024, this doesn’t mean you get another 12 months of gratis status, with Qantas stating “the status extension is offered as support for members who aren’t able to retain in their own right."

What about the customers who have supported Qantas and endured the pain of the crappy experience? You'd think Qantas would want to recognise their most loyal customers.... 

I think that no matter what they give it will ultimately also be taken away :(

I made the mistake of taken a credit when my flights to YYZ via Chicago were cancelled in 2020. I had gold status then and just enough international travel to keep it.  (what I really wanted wasn't a credit but just to reschedule my flights for post pandemic). Fast forward 2 years and the international network isn't back to what it was and the credit for my return flights will now only cover half the cost of a second best optional via DFW. By the time that BNE-ORD is back on the books I expect that I will have lost gold and my credit will have expired :(

Extension of the credit vouchers until such time as the full network is restored, or at least another 12 months, is something  that I think is missing from this latest announcement. 

I travelled to London in June this year on the Melb_Perth_London flight on Business class and had no issues with delays or bags. Maybe lucky but only annoying part is wearing masks on plane which is useless as most people don't wear if they have food/drink. I travelled on other carriers in Europe and didn't have to wear mask so think Qantas needs to ditch and make it optional!

Not happy reward seats for Business/Premium are very rare and especially on the London leg - need to have more of these to be available.

Annoyed I had to book additional  'eligible' flight to Singapore in November to keep my platinum status because they deemed my London flight ineligible as wasn't booked in the period of the promotion - go figure???? Now not even required to keep my platinum status anyway as they have extended to 2023!

The way that people who have flown are excluded from the status extension seems like a VERY strange move...

I'm doing my status run later today (B787 Perth to Melbourne) and now find out I didn't need to go to the trouble 😄. To top it off the flight is delayed as it left Heathrow late thanks to the dramas at that airport. Just got my QF email and have received 30,000 points as a platinum gift which is very nice.

After losing J reward seat to UK when QF failed to re-issue ticket AND still no refund after four months, I don't think a limited use $50 voucher is going to cut it.  Far too little, too late.

After a long absence as a Qantas customer, I recently have been flying with them again due to scheduling. What a disappointment. 

Back on Virgin, the lounge is just as good and the service is far, far better.

Like many have said, too many, too late. Shouldn’t have cut all those staff all those years ago. Checking in for a domestic flight and people lining up for assistance from the one staff member on the floor is an absolute joke.

Sorry! Too little too late. I recently travelled from Brisbane to Apia and had the worst service I've ever had. I'm Platinum and was flying business class. However they didn't have a business class check in at Sydney Airport so had to join the economy check in line for 1 hour 40 mins. Food on the flight to Brisbane was atrocious and then had to stay on the aircraft for the layover in Brisbane. Service from Brisbane to Apia was as bad as the Sydney to Brisbane leg. Aircrew clearly over it and their attitude towards passengers showed it. Got our meals served and didn't see a crew member again. Not sure where they all went! I love the fact they make the point that we need to treat the aircrew with respect when they make their PA announcement but it certainly doesn't work both ways. Rude condescending behaviour towards passengers will not win loyalty. Qantas needs a clean broom and then a re-start - building a decent airline that lives up to the values it shoves down the throat of its passengers. Yes, you can do better Mr Joyce. The question is when?

I totally agree that this is a slap in the face to those of us who have tried to stay loyal. I will again retain Platinum this year (as I have for the last 20+ years) but will derive no benefit from the status extension. Why not reward me with an extra year of Platinum membership AFTER I reduce my travel? Even better, why not make it easier to get Lifetime Platinum than the current 75K? After 20+ years of Platinum I have around 45K of Lifetime status points so I feel it is virtually impossible to attain LTP.

Also, please reward loyal members who have supported you for many years. Make more Business Class Classic Rewards seats available. I now have 5.5m points which are almost impossible to use on the routes I want to use them on (I recently paid $15k for Business Class seats from London - I used Air Miles to quite easily book the seats to London and I'm seriously considering switching my credit card spend to non-Qantas aligned cards).

And don't even talk about the hours I've spent on the phone trying to fix errors by call centre staff! Either train the offshore staff properly or invest more in Hobart where they at least seem to know what they're doing. 

I am Lifetime silver and close to LT Gold but recently was not allowed in lounge with silver pass as too full (they are the requirements I  suppose) and  nor was wheelchair ready for boarding or on arrival in CBRA.  No response from customer service. I fly before Covid regularly with Skyteam as DLC was my main port and always helpful with assistance and even if Elite CZ the manager also assisted with boarding last in DLC on many occasions. SQ /CX/NH/JL also pretty good too so will see when on multi leg RTW J/F Oneworld booking. My point here  is that I did note this morning on accepting invitations that they may not be used at peak times if overcrowded and sure they will be now even more. Good luck with everyone safe travels.

What bothers me is all these hooplah and activation needed to get these token gestures (which like I said, the premium/business flyers has already done to maintain their status extension offers) and seriously that $50 is not going to be fair compensation if the flight delays, detours and cancellations continue 

Qantas app appears to be under the pump late this morning, probably in response to massive freq flyer numbers trying to log in and activate their vouchers.

The app has logged me out and I am not able to get back in.

Pity anyone flying right now relying on QF electronic boarding pass when the app unceremoniously log people out. The gate electronic barcode scanner doesn't like boarding pass on  my phone (although never a problem in lounge entry, different equipment) and I have taken to getting the pass in hard copy anyway.  

Seems like Qantas has significant issues with their backend systems.

I can't log into the App OR the desktop website.  

I have been trying for hours to log in to accept the discount voucher, points offer and to check for new available points flights (available from 12pm today), and completely stuck.

You have to wonder if Joyce should resign?  They cannot seem to run the company effectively anymore, and the pandemic is NO excuse for the website and App backend not working.

Truly bizarre!  As a Platinum that has already requalified through flying I get effectively nothing for all the hassles!!  If you have not supported QF you get status extensions.  Are those in a position like mine just being taken for granted by QF?

I wonder what all of the other One World carriers think about QF giving away status for yet another year, this time to compensate for their own poor performance, this also effects their business as well.

well bugger. member year ends July 31.

2020 free status extension - didn't need it, had already earnt from 2019 travel.

2021 status support - booked the required flight, which was then cancelled when Sydney got covid and NZ popped the travel bubble. Cancelled flight was never refunded or converted to credit (was finally fixed 2 weeks ago, though still wanting for $$ back).

2022 status support - booked the required flight - status extended for 22/23. Trip to SIN in 5 weeks. now 3 weeks after booking, they say it wasn't needed.

I agree with most of the sentiments of other contributors, if they don’t provide the previous promotion of a years rollover plus the 40% of current years status toward next years target I will be extremely annoyed. 

Qantas needs to solve their service standards in all areas their first standards are just not up to where they were 10+ years ago along with other perks like regular complimentary upgrades which seem to be a very rare thing these days they want you to spend point always to get the upgrade

So while I am happy they have been providing support with status over the past 2 years, this is just a token publicity measure 

Now I know this a business traveller website dedicated to members who generally have status but I can't help think of those people on Bronze level who travel, though not enough to earn status easily. The occasional frequent flyer who flies a few times a year and who often pay a bit more than necessary to fly Qantas or choose it for its reputation. You know, the ones who fill up all the other seats on the plane, the lower value but still very important customers who help to make sure the jobs are there. Is a $50 voucher really the best they can do? 

Maybe extend their membership year to encourage them to get to the next level? Maybe remove the terms and conditions on using the voucher? Maybe be generous with the on departure and at the airport upgrades and 'surprise and delight' for them? Even random offers to flyers for a free upgrade at the cost of a higher status customer? Show generosity of spirit and they'll give it back tenfold. That'll help rebuild your reputation quicker. Bronzies may not be the high value, high frequency flyer that sits up the front, but if enough of them choose to fly with another carrier, QF will be in trouble. 

While its a reasonable gesture, it would've been good if they helped those aiming for lifetime platinum. Lost a lot of ground over last couple years to get to that level. Maybe offered a choice??

Got to say, as P and having qualified for year extension, along with my wife, by flying i think the qantas offering not to extend P for a further twelve months means Virgin for me now. We are done with Qantas

I just want to know what’s in it for me. When do the 30k in points arrive?  That’s a pretty good free flight and I’ll take that, thank you very much. $50 - meh, but I’m not knocking back free anything. I can still be cynical and take what they’re giving.

Anyone know the formula Qantas are using for Platinum points? Been platinum a few years (all through COVID), all flights in business class, feel a little ripped off since I maintained during the pandemic - thought it would be a little sweetener for supporting them in tough times when most people weren't flying.

If you fly regularly at the moment, and QF cannot seem to get close to running on time even occasionally, such that you are always late and always held up, week after week, and the QF CEO says the delays are your fault for not being 'match fit', then who really cares about status renewal or a single voucher or any of that rubbish?

For the first time in 7 years, I am going to try Virgin. I will fly Virgin in the week commencing 4 Sept.

So if your status expiry period is in January 23, you don’t get an extension?

Did I read that correctly?

What happens if your renewal is in July or January? Should these date ranges not read 1st July to 31st December and 1st January to 30 June??? Not 31st July and 31st of January?

Quick show of hands... 

I am platinum and I received 15,000 extra points. I have been flying pretty regularly this year, most weeks and have maybe done 20 return domestic trips. 

My colleague, also platinum, has done 3 domestic trips this year and got 30,000 extra points.

This seriously feels like Qantas are punishing their most loyal customers. (Or most loyal ex customers in my case).

Have any platinums on here got 30,000 vs 15,000 or any other number???

Has everyone received their email already? I’m a platinum member - currently overseas based. I’ve not received any email yet. No offers, no apologies. Anyone else in the same boat? I’ve already well exceeded status credits to maintain Platinum for another year.  I note the $50 voucher for example is only for AU and NZ based. But nothing on points (15 or 30k etc) for overseas based member? Can anyone post here the email they have received?

On the SC rollover, is it 100% of all current credits accumulated (up to the 40% limit), or 40% of your total SCs goes towards the limit?  Make sense?

Dutchy, my understanding its status credits from flying and DS promotions not including stastus support from 2021 and loyalty bonus ones.. then its upto 40% of that.

So 8 weeks ago I was dropped to silver, now I get a bonus of more silver?  They really need to make this retrospective or is of no real value to me.

I just received it at 1.46pm, Singapore based - I also have enough status credits to retain platinum for another year...  No points on offer however!  My email does not mention the points at all - see the below.

Interestingly, I received the $50 Flight voucher yesterday morning even though my QFF address is Singapore. 

Hi 

It’s been close to a year since Australia’s borders reopened and we’ve been excited to welcome so many of our members back to the skies. 

Over the past two years we’ve helped Qantas Frequent Flyers hold on to their loyalty benefits with multiple status and points expiry extensions, status credit rollovers and increased Classic Flight availability, now we want to extend that support further.

Please find below some important information, to help you experience the best of travel as it returns.

STATUS SUPPORT

Your Platinum Status will be extended until 28 February 2024 so you can enjoy your benefits and privileges for another 12 months.^ 

Plus to give you a headstart on maintaining your status in the future, we'll rollover up to 500 eligible Status Credits* that you earn this membership year through flying or with our partners on the ground into your next membership year. 

For further details visit qantas.com/statussupport.

MORE CLASSIC REWARD SEATS

We are extending our commitment of 50 per cent more Classic Flight Reward seat availability on Qantas International, trans-Tasman and popular domestic routes until June 2023 to give you every opportunity to travel using the points you’ve been saving.>

We look forward to seeing you onboard again soon.

Qantas Frequent Flyer

Currently sat an a Virgin flight about to take off early.

Already had my sparkling water and my breakfast order taken. Crew all smiles and polite.

None of this "we have a full flight today so all you poor people at the bag of the queue will have to check your bags and oh if you don't get on quickly enough we'll miss our slot and it's your fault" that you get on Qantas, despite this being a pretty full Virgin flight.

Stuff your $50 and your status extensions Joycey boy.

already did enough miles and sc for gold and still 6mths to go till feb 23. how on earth can qantas think those that didnt spend a dime on their aircraft get the same goodwill extension period to 2024? Not that i need the assist, but its like they dont understand the psychology of frequent flyers at all. another home run for olivia who keeps failing upwards. 

I've received the info email about status extension (Plat) and $50 voucher, but no mention of any points. And my understanding is no lounge vouchers of any kind that Plats could hand on to family/friends? Does anyone have any further info?

Cheers for the much better explanation of this bonus (your quotes were very helpful):

• up to 30,000 Qantas Points for Platinum and Platinum One members “to help inspire your future travel plans or request an upgrade on your next flight”

The Qantas messaging was poor; made it look like you could have 30K points OR an upgrade.

Interesting comments so far.

I agree that Qantas kind of did a faux-pas by giving status extension to even those who have not even bothered to fly Qantas; while those who have flown Qantas got the same treatment, or no additional benefits (if they have qualified on their own). I think those who couldn't even be bothered to fly Qantas have already moved on and hence Qantas is trying to lure them back, hence this move; while those that still flew Qantas despite the chaos and drama, well, perhaps it is either because Qantas still has the best routes/connections, or coorporate policies perhaps, or something else, but perhaps Qantas think thank figures that those customers will be loyal regardless, so no need to stretch any further to keep their loyalty?

Having said that, while I agree that this 'apologies goodies' from Qantas is a bit of a faux pas, it is also interesting to read comments which implied, in my interpretation (which could be wrong, forgive me if that is the case), that one flew Qantas simply for status run or to keep status.... I find this rather bizarre. You fly a certain airline because you need to, and for me, if I can choose an airline with which I am a frequent flyer, that is an added bonus so that I can keep my status, perhaps, depending on how much I can fly wiht that airline in a year period. If there are good reasons to fly, and if Qantas seems to be a reasonable choice (not necessarily cheapest, but reasonable), then I would go for Qantas.

Going the extra mile to buy business class tickets just to keep status seem a bit too much for me, because, unless you fly often enough, the benefits that you get from the status (eg. lounge access, i.e. free drinks, food, rest, etc) are probably not worth as much as a return BNE-PER or SYD-SUIN ticket in business, unless you fly the route often enough. Better spend the money on much nicer dinner or hotel.

During the pandemic 2021 to early 2022, I had been flying Singapore Airlines because Qantas didn't have any flights that I needed. Now, Qantas started flyling the routes that I travel and it just makes sense to fly Qantas, especially as I have been retainig my Platinum (and access to Qantas/One World First lounges are just AWESOME!). But while I am mildly annoyed with the way in which rewards are distributed in this latest 'Qantas apologies', I am not bitter because even while I have qualified for status extension, I did that simply because it made sense to fly Qantas above other airlines - not simply for status.

Bending over backwards just to keep status with ANY airlines is just not a smart move.

Just my two cents. Corporation, like Qantas, is a business. Business cares about profit over anything else. Being loyal to a corporation just does not make sense to me. Companies alreayd know about this, so they do their minimal to keep customers loyal, as long as it translates to more revenues and profit. ANy move that does not translate to profit will unlikely be actioned. Logical from business point of view. So why should customers be loyal? The benefits that airlines offer from status are not worth your dollars, unless you really do fly a lot, IMHO.

My wife and I ended up cancelling my travel for a couple of nights in Adelaide this week which was what we needed to put us over our P renewal.  We're both siting on 1,185 but it wasn't worth spending the money ($3400 for two) just to requalify until August 2023, and then got a $50 voucher plus 30,000 points.  What a joke.  People who haven't flown at all automatically requalified and those who made the effort got penalized.  Wake-up Qantas.  We ended up saving the money we would have spent on a last minute top-up flight and you lost another regular traveler who will now look at other alternatives instead of staying loyal.  While we only needed 15 SC the flights would have delivered 80, so we were well in, but to whet end?  We'll still do the flights we have booked for later in the year, but are now actively looking at other carriers who seem to want our business.