Maybe if they made the website more user friendly without trying to upsell Points plus pay, it might not cause so much confusion. Sure, allow the option, but show the Reward seats by default first.

I second the Marriott Surawongse. The pool and breakfast alone are amongst the best, with modern rooms and friendly staff. If you happen to get the bigger suite rooms, it almost feels like you're own spacious apartment.

Maybe next time start your conversation with "Hi, your Call is being recorded for my quality assurance..."... maybe they will be more careful with what they say? lol

A few years ago you were able to request they refund the Qantas Club membership after you received lifetime Gold. I'm not sure if this is the case anymore. An email to their customer care could probably assist.

Probably got to do with whats available to report on at the time. QF having gone through quite some bad PR is pumping out a lot of "good news" stories. Naturally, it will get picked up and reported on. The same with Virgin /Rex/ Bonza and any other carrier operating around Aus, if they had mor...